Ryan Lai Email and Phone Number

Projects Involved : KWC FASHION MALLWork Description• Managing whole mall.• To oversee and manage the leasing (long-term and temporary), negotiation of contracts, staff supervision, smooth running of the Commercial facility and the Mall, office management, tenant and public relations, and operational issues all with the goal of maximizing the asset value of the property.• The management of all departments.• Preparation of annual budget for the property and the mall.• Maximized rental income while minimizing expenses through effective planning and control.• Developed annual operating budgets and forecasts and ensure to meet the budget rental and achieve highest revenue for the company.• Consideration of complaints and demands of tenants and working to remove the causes of the complaint and respond to their requests within the legal and contractual obligations.• To ensure all health, safety and environmental statutory obligations and industry best practice procedures and systems are adhered to.• To ensure that all plant and machinery is being effectively and efficiently maintained by third party contractors in accordance with the maintenance schedules and that all records are accurately maintained.• Ensure safety of the mall, shoppers, tenants, employees and company properties.• Liaise between various relevant authorities parties pertaining to the Building Safety, Certifications, Enforcement and other statutory requirements.• Analysed and evaluated monthly financial statements.• Communicated effectively with owners, tenants and on site associates.• Restructuring and enhance all Standard of Procedure and system from time to time.

Projects Involved : VIVA HOME MALL, KWC FASHION MALL, WOW MALL, YAYASAN SELANGOR. Work Description • Planning, restructure the overall mall tenant mix. • Developed a system and work flow for Leasing department. • Maximized rental income while minimizing expenses through effective planning and control. • Developed annual operating budgets and forecasts and ensure to meet the budget rental and achieve highest revenue for the company. • Analysed and evaluated monthly financial statements. • Communicated effectively with owners, tenants and on site associates. • Evaluated and recommended changes in rental pricing strategies. • Trained and motivated Leasing staff from time to time. • Handled disciplinary actions, performance appraisals and terminations. • To bring and close deal with good potential tenant to Mall and bring up Mall image and profit. • To achieve and ensure healthy occupancy rate and source for appropriate tenants by knowing the current and upcoming business opportunity. • To ensure all confirmed tenants has remitted full deposits payment or bankers guarantee on time and Tenancy Agreement and Personnel Guarantee Agreement being executed before vacant possession date.

Projects Involved : 1 SHAMELIN SHOPPING MALL, ONE PUTRA Work Description • Planning, restructure the overall mall tenant mix. • Creating a system and work flow for M & L department. • Communicated effectively with owners, tenants and on site associates. • Evaluated and recommended changes in rental pricing strategies. • Trained and motivated Leasing staff from time to time. • Handled disciplinary actions, performance appraisals and terminations. • To bring and close deal with good potential tenant to Mall and bring up Mall image and profit. • To achieve and ensure healthy occupancy rate and source for appropriate tenants by knowing the current and upcoming business opportunity. • To ensure all confirmed tenants has remitted full deposits payment or bankers guarantee on time and Tenancy Agreement and Personnel Guarantee Agreement being executed before vacant possession date.

Projects Involved : SUNWAY PYRAMID PHASE 1 & 2, SUNWAY CARNIVAL, Taking lead on ASIAN AVENUE PROJECTS, Taking lead on SUNWAY GIZA Achievements : Hit excellence (highest marks ranking) for straight 4 years Work Description • To bring and close deal with good potential tenant to Mall and bring up Mall image and profit. • To achieve and ensure 100% occupancy rate and source for appropriate tenants by knowing the current and upcoming business opportunity. • To ensure all confirmed tenants has remitted full deposits payment or bankers guarantee on time and Tenancy Agreement and Personnel Guarantee Agreement being executed before vacant possession date. • To ensure to meet the budget rental and achieve highest revenue for the company. • To achieve and ensure 100% satisfaction standard in store appearance and customer service in respective assigned tenants. • To conduct CRM or One-to-One meetings with assigned tenants set by Manager's with achieving or above the provided listing and improve overall customer service by providing our existing tenants value added programs. • To ensure all confirmed tenants executed TA and necessary documents in place. • To ensure all confirmed tenants has executed TA and all payments are well collected on time. • To attend Manager's trainings and guide the others Junior Executive :- • (Presentation Skill, Selling Skill, Market Knowledge, SOP’S) • To conduct compile and share with the team on current market offerings on shopping and retail industry • Planning, restructure the overall mall tenant mix.

Projects Involved : Battle Of The Band 2003 : Citrawarna Malaysia 2004 / Carnival Expo 2004 : Triump Fashion Show 2005 / Naza Roadshow 2005 : British American Tobacco Products Launching (Joint Venture with Grey Production / Project Basis) : Emperor’s Kitchen Sdn Bhd / Old Town Kopitiam : Koperasi Warga Wawasan (Malaysia) Berhad Work Description • Taking care of the company business.

Projects Involved : MINES Shopping Fair, Venice Walk Achievements : Successfully increased 70% of Push Cart sales less than 6 months. : 100% Occupancy (48 lots) for Venice Walk in 3 weeks. Work Description • Sourcing for better tenants to upgrade Mall image and ready to assist tenants when necessary. • Managed whole Push Cart operation in the Mall. • Managed and taking care of whole operation at Venice Walk.