Ryan Lai

Ryan Lai Email and Phone Number

Vice President and General Manager, Customer Engagement Network APAC and the Philippines @ American Express
Kuala Lumpur, MY
Ryan Lai's Location
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, Malaysia
Ryan Lai's Contact Details

Ryan Lai personal email

n/a
About Ryan Lai

2 decades of experience commencing from the grassroot level of the organization & 12 different roles, 2 companies later, leading a regional team of 500 proud comrades & 1,000+ colleagues locally as the general manager in the period of high growth & of course, the year 2020. The company has won many accolades ranging from employer of choice, to the best in the banking & servicing industry. On a personal front, Ryan's also the winner of the 2019 Human Resource Excellence Award's most people focused CEO award.

Ryan Lai's Current Company Details
American Express

American Express

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Vice President and General Manager, Customer Engagement Network APAC and the Philippines
Kuala Lumpur, MY
Website:
americanexpress.com
Employees:
79797
Ryan Lai Work Experience Details
  • American Express
    Vice President And General Manager, Customer Engagement Network Apac And The Philippines
    American Express
    Kuala Lumpur, My
    View
  • American Express Philippines
    Vice President & General Manager, Customer Engagement Network Apac & The Philippines
    American Express Philippines Aug 2023 - Present
    Metro Manila
  • American Express
    Vice President & General Manager, Customer Engagement Network Apac & Malaysia
    American Express Feb 2023 - Jul 2023
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    View
  • American Express
    Vice President & General Manager, Customer Engagement Network Gcsea & Malaysia
    American Express Sep 2016 - Feb 2023
    Kuala Lumpur, Malaysia
    View
  • American Express
    Director & Head Of World Service, Hong Kong
    American Express May 2015 - Aug 2016
    Hong Kong
    View
  • American Express
    Director & Head Of World Service, Singapore
    American Express Jul 2013 - May 2015
    View
  • Citi
    Vice President & Head, Portfolio Credit Line Management & Customer Engagement
    Citi Jul 2012 - Jun 2013
    View
  • American Express
    Head Of Credit Operations, Singapore
    American Express Jan 2010 - Aug 2012
    View
  • American Express
    Team Leader, Anz & Asean Merchant Debit Balance
    American Express Jul 2009 - Jan 2010
    View
  • American Express
    Business Analyst, Line Optimization Of Merchant Operations
    American Express Jul 2008 - Jun 2009
    View

Ryan Lai Skills

Re Engineering Credit Risk Operational Risk Management Call Center Risk Management Banking Business Analysis Process Improvement Project Management Business Transformation Call Centers Fraud Leadership Payments Aml Kyc Credit Credit Analysis Operational Risk Financial Services Relationship Management Credit Cards Portfolio Management Commercial Banking Cards Payment Systems Management Team Management Business Strategy Change Management Strategy Crm Customer Service Business Process Improvement Analysis Team Leadership Business Relationship Management Customer Relationship Management

Ryan Lai Education Details

Frequently Asked Questions about Ryan Lai

What company does Ryan Lai work for?

Ryan Lai works for American Express

What is Ryan Lai's role at the current company?

Ryan Lai's current role is Vice President and General Manager, Customer Engagement Network APAC and the Philippines.

What is Ryan Lai's email address?

Ryan Lai's email address is c.****@****exp.com

What schools did Ryan Lai attend?

Ryan Lai attended University Of Southern Queensland.

What skills is Ryan Lai known for?

Ryan Lai has skills like Re Engineering, Credit Risk, Operational Risk Management, Call Center, Risk Management, Banking, Business Analysis, Process Improvement, Project Management, Business Transformation, Call Centers, Fraud.

Who are Ryan Lai's colleagues?

Ryan Lai's colleagues are Nikhil Jos, Ashish Dua, Hermanto Manik, Ravikumar Kumarasamy, Marco Comodini, Harshita Madan, Sunil Kumar Mallick.

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