• As part of the COVID-19 Response Programme implemented the release of Microsoft Teams & Zoom to the University providing training guidance in documentation and remote training. Gathered, defined and refined requirements, led project design and oversaw implementation.• Developed and delivered business information solutions.• Providing consultation on the usage of Office 365 applications to improve knowledge base for Staff, Academics and Students. Creating Quick Start and Detailed… Show more • As part of the COVID-19 Response Programme implemented the release of Microsoft Teams & Zoom to the University providing training guidance in documentation and remote training. Gathered, defined and refined requirements, led project design and oversaw implementation.• Developed and delivered business information solutions.• Providing consultation on the usage of Office 365 applications to improve knowledge base for Staff, Academics and Students. Creating Quick Start and Detailed How-To documentation for End Users.• Providing SME Support to Business Change Team in creating "The Digital Hub" for Staff and Students to have an accessible knowledge base for Digital Tools.• Creation of Table Booking system for the Catering Team to use for all Campus Services allowing 20,0000+ students to continue eating on campus during COVID.• Created an Online Booking Service to provide consultation for Office 365 applications and other digital tools for academic and professional services, providing 1000+ hrs of guidance.• Supporting the File Storage Migration Project on best practice for OneDrive/Sharepoint usage from Physical Storage and long term transformation benefits for the University. Show less

• First point of contact for assisting in supporting development of two portfolios of work: Digital Transformation & IT Refresh.• Creation of new Project Templates, processes and reporting mechanisms for Project Managers to feedback to directors.• Assisting in creation of new PMO Function within Exeter IT, new collaborative engagements and implementation of PlanView as planning tool. Established better transformation practices within 20+ Projects.• Implemented PMO processes and… Show more • First point of contact for assisting in supporting development of two portfolios of work: Digital Transformation & IT Refresh.• Creation of new Project Templates, processes and reporting mechanisms for Project Managers to feedback to directors.• Assisting in creation of new PMO Function within Exeter IT, new collaborative engagements and implementation of PlanView as planning tool. Established better transformation practices within 20+ Projects.• Implemented PMO processes and reporting via the PlanView Tool for 30+ Projects. Show less

• Improved and updated processes while performing Sharepoint Migrations & MS Teams Usage.• Provided training to end-users in Document Management, File Migration, Sharepoint/OneDrive Usage, offering education via in-person and online courses.• Increased throughput of migrations through accurate analysis and optimization of production processes and additional training .• Completed all project documentation and tracking, recognizing any discrepancies and addressing them in a timely… Show more • Improved and updated processes while performing Sharepoint Migrations & MS Teams Usage.• Provided training to end-users in Document Management, File Migration, Sharepoint/OneDrive Usage, offering education via in-person and online courses.• Increased throughput of migrations through accurate analysis and optimization of production processes and additional training .• Completed all project documentation and tracking, recognizing any discrepancies and addressing them in a timely fashion. Show less

• Responsible for supporting the TSS BAU & Project Teams• Produce weekly reports on project updates with Major Tasks & Incidents.• Maintain JIRA boards for various projects, assisting when necessary with resolutions.• Engaging with other departments on their requirements for support participation• Managing resource estimations for various small projects.• Managing RAID logs for multiple projects and providing updates on Confluence for stakeholders.• Engaging with various… Show more • Responsible for supporting the TSS BAU & Project Teams• Produce weekly reports on project updates with Major Tasks & Incidents.• Maintain JIRA boards for various projects, assisting when necessary with resolutions.• Engaging with other departments on their requirements for support participation• Managing resource estimations for various small projects.• Managing RAID logs for multiple projects and providing updates on Confluence for stakeholders.• Engaging with various teams on behalf of the Project Manager.• Working with Change Management to schedule in requests into the Production Environment. Show less

• Responsible for supporting the Internal and Project IT team’s finances.• Creating new reporting process and cost centre spend tracker for IT department. • Assisting PM’s in managing their budgets and reviewing project accounts spend.• Producing Weekly, Monthly & Quarterly Capex & Opex budget reviews for IT Director. • Negotiating Support contracts & Managing the IT Departments Suppliers.• Engaging with other departments regarding their IT requirements.• Providing… Show more • Responsible for supporting the Internal and Project IT team’s finances.• Creating new reporting process and cost centre spend tracker for IT department. • Assisting PM’s in managing their budgets and reviewing project accounts spend.• Producing Weekly, Monthly & Quarterly Capex & Opex budget reviews for IT Director. • Negotiating Support contracts & Managing the IT Departments Suppliers.• Engaging with other departments regarding their IT requirements.• Providing support on the Phase 1 of Signets Win 10 & Office 365 Migration Project (Procurement, Configuration, Deployment, Day 1 Support)•Assisting Head of PMO with Budget Management/Control for the IT Department & Projects. Show less

• My primary role at Camwood was as an Application Discoverer however I also fulfilled the following roles when required by our various clients: Application Tester, UAT Lead, Data Analyst, Scheduler, and Project Support.• Created installation & configuration documents in addition to researching & compiling UAT scripts for end to end application migrations.• Completed Migration projects for the following clients:o BAE Systems Plc, Santander, NHS Grampian, Cambridge County Council… Show more • My primary role at Camwood was as an Application Discoverer however I also fulfilled the following roles when required by our various clients: Application Tester, UAT Lead, Data Analyst, Scheduler, and Project Support.• Created installation & configuration documents in addition to researching & compiling UAT scripts for end to end application migrations.• Completed Migration projects for the following clients:o BAE Systems Plc, Santander, NHS Grampian, Cambridge County Council, London Borough of Southwark Council, London Borough of Hackney Council, NPower (in partnership with Computa Center)• Engaged directly with I.T representatives and expert users to compile documentation of high quality for Packaging/Sequencing purposes.• Entry Level experience gained of sequencing gained using AppV & ThinApp (VMware)• Creating/maintained Project Workbooks in Excel.• Manipulating, Cleansing and Processing project data. Show less

• As part of a team of 3 schedulers I managed the full hardware migration of all London based Deutsche Bank staff, this included security and infrastructure personnel.• Delegated customer UAT appointments to specialised team members for each business group.• Ensured documentation for each user’s hardware migration uploaded onto RDL.• Provided 24 hours of support post migration to each user. • Attended weekly update meetings with senior management and liaising with the business… Show more • As part of a team of 3 schedulers I managed the full hardware migration of all London based Deutsche Bank staff, this included security and infrastructure personnel.• Delegated customer UAT appointments to specialised team members for each business group.• Ensured documentation for each user’s hardware migration uploaded onto RDL.• Provided 24 hours of support post migration to each user. • Attended weekly update meetings with senior management and liaising with the business managers.• Provided summary reports of each Schedulers migration statistics into the Project Work Plan. Show less

• I was involved with the successful relocation of over 7000 Front/Middle/Back office staff from the London City Campus to the newly acquired Bank Street, Canary Wharf Campus.• Liaised with the business regarding preparation of documentation with each department and individual staff requirements, highlighting any areas of concern and potential problems that could arise.• Worked with the Installation, Moves & Changes, Market Data, Networking, Printing, Telephony and Trader Voice teams in… Show more • I was involved with the successful relocation of over 7000 Front/Middle/Back office staff from the London City Campus to the newly acquired Bank Street, Canary Wharf Campus.• Liaised with the business regarding preparation of documentation with each department and individual staff requirements, highlighting any areas of concern and potential problems that could arise.• Worked with the Installation, Moves & Changes, Market Data, Networking, Printing, Telephony and Trader Voice teams in order to deploy the new technology at the new campus.• Attended weekly update meetings with senior management and business contacts providing status on all aspects of the project, highlighting any issues and areas for concern, together with any remedial tasks required to ensure project progression. • Liaised with other project members and participated in regular update meetings.• Ensured documentation in the form of requests and changes are provided promptly and accurately. Updated the SharePoint database as necessary.• Ensured the availability and provision of a high level of support to the business on Day 1, minimising downtime to the BAU environment.• Day 1 issues were captured, reported and monitored until completion. Show less

• I Supported a Migration Project integrating Sempra's Users into the JPMorgan infrastructure ensuring the successful provision of any new systems required. • Liaised with other department’s (e.g. building management, network and telephony), coordinated network and phone line placement depending on client requirements.• Liaised with Senior Management concerning desk setup/design for Users on the Trading floor.• Responsible for Organising/Supervising Data Collection regarding UAT… Show more • I Supported a Migration Project integrating Sempra's Users into the JPMorgan infrastructure ensuring the successful provision of any new systems required. • Liaised with other department’s (e.g. building management, network and telephony), coordinated network and phone line placement depending on client requirements.• Liaised with Senior Management concerning desk setup/design for Users on the Trading floor.• Responsible for Organising/Supervising Data Collection regarding UAT testing, database creation and organisation, appointment tracking and user comments.• Software Testing/Troubleshooting with clients.• Organised Hardware/Software setup for smaller projects/changes in the London offices.• Worked with the Change team to upgrade hardware to a new standard with updated software. • Printer/Photocopier installation/configuration. Show less