Ryan Lee Email & Phone Number

Richmond, Virginia, United States

Richmond, Virginia, United States

- Responsible for all data driven initiatives in regard to the Customer Success and Support departments.- Gathering, cleaning, and reporting on data throughout all aspects of the customer journey.- Directly supporting operations of executive members in order to implement new procedures and software across multiple departments.- Implemented and was.

- Responsible for ensuring communication between all departments and employees is seamless, and that all policies and procedures are being followed by all standards of industry.- Creating new processes and innovating existing processes to both create revenue streams and increase the efficacy of all active streams.- Ensuring the functionality of all major.

- Processing all client settlements and expenses in regards to all cases within the firm, including recording transactions and all Quickbooks needs.- Creating new processes in order to both streamline the processes within the firm and to cut costs in all aspects of business processes.- Responsible for a consistent increase in settlements processed, with.

- Maintaining and supplying information technology infrastructure in order to support all levels of business across all departments within a high producing law firm.- Creating policies, standards, and training for employees to utilize to ensure the security of all internal and external data being processed with the business.- Providing on site and virtual.

Short Pump, VA

- Physically repairing hardware within customer iOS and macOS devices following policy, procedure, and standards provided by Apple Inc. engineering team and industry standard.- Assisting in and facilitating more than 1,000 one-on-one client interactions per quarter, while providing world-class service at exceptional speeds.- Training and mentoring of new.

Short Pump, VA

- Troubleshooting and resolving customer OS, native application, and 3rd party application issues in regards to iPhone and Mac environment- Responsible for meeting and exceeding specific sales and repair goals to ensure the active growth of the store and business.- Training and mentoring of new employees, coming in to the business with little or no.

Short Pump, VA

- Assisting customers in purchases by proving both exemplary service and knowledge in order to create the most inviting, warm, and fulfilling consumer experience possible.- Pairing customers with the most compatible hardware and software resolutions possible in order to facilitate a better technological environment for both consumer and enterprise.

Bachelor'S Degree, Information Technology

Associates Degree, Business Administration, Management And Operations