Starlink Product Associate - Quest/One Identity, Cloudera, Extreme Networks, Microfocus, PureStorage and Suse Linux

- Makes and receives customer calls whose accounts are due for renewal, supporting the collections to facilitate renewals and ensuring that any queries/issues are resolved over the telephone and payment is received prior to the license due date.- Self-manage and contact 100% of accounts in any given remit and feedback the Team Manager of any issues that may prevent license renewal.- Ensures all Tasks are processed efficiently, taking ownership to resolve queries, amend invoices; thereby ensuring revenue is being generated and service level targets are met- Contact all renewal accounts to obtain payment and payment commitments from customers in line with targets set.

•Promoted to this position after an exemplary performance from being a Store In-charge•Maintain Lifestyle Department of 27 stores with 68 staff•Analyze sales trend and plan marketing strategies•Monitor stock movement and keep stocks on the required level •Provide department report for fast selling, slow selling, non salable and aging stocks •Responsible in allocating of new items, store requisition and zero quantity stocks considering store capacity and sale performance •Ensuring that Display Guide is followed in store. Preparing store plotting/layout of stocks for new store and allocating the correct quantity of stocks. •Ensuring the availability of fast selling items to top stores by doing consolidation of stocks

•Supervising and coordinating staff activities•Preparing reports regarding sales volumes, merchandising and personnel matters•Training sales staff and managers•Maintaining sufficient inventory and ordering merchandise•Authorizing return and store to store transfer of merchandise

•Responsible for merchandising, monitoring and replenishing of stocks.•Maintain the awareness in new collection promotion and advertisement. •Ensure that each customer receives outstanding service by providing a friendly environment•This includes greeting and acknowledging each and every customer •Attend to customer inquiries or complains and resolved them in order to maintain good customer service •Assisting customer promptly and courteously to enhance sales client satisfaction •Responsible for my department ensuring that the display is visually exciting and attractive.

•Ensure food safety at all times.•Responsible for handling cash register machine.•Follows standard procedure.•Generates. Facilitate and implements the customer loyalty program of the store.•Participate with the management in training service crews.