Ryan M. Email & Phone Number

Dayton, Ohio Area

• Responsible for developing and maintaining strong business relationships with multiple Fortune 100 clients in a wide field of industries• Drive last minute changes to meet high pressure demands, including the right technical trade-offs between long-term objectives and short-term needs while executing plans to completion• Work closely with various internal teams and external vendors to troubleshoot and implement changes effectively on multiple, widely diversified computer platforms• Manage and monitor project schedules, scope of work, resource allocation, risk assessment, vendor contacts, work breakdown and implementation schedules for platform upgrades and modifications• Work closely with sales, operations, development and engineering teams via multiple communication platforms. Slack along with Confluence and JIRA tracking are often used to facilitate this• Initiate meetings with technology vendors and external partners to translate business processes into technical system requirements• Travel to client sites to help foster relationships and provide onsite support; setup tradeshows to help demonstrate the latest products and garner leads

Dayton, Ohio Area

• Provided desktop and network on-site support for residential and business clients• Top requested technician; garnering repeat business from many clients• Analyzed and resolved various software, application, security, hardware, and network related issues; including hardware installations and OS configurations (Windows / MacOS / Linux)• Ability to communicate with different customer types effectively; strong drive to make meaningful business relationships with clients

Dayton, Ohio Area

• Designed and produced various marketing materials to help expand footprint: brochures, newsletters, e-mail campaigns, print and web advertising• Optimized web presence to engage target audience, hands-on HTML and CSS coding• Developed customer surveys for product offerings that led to increased revenue and sales• Enhanced brand awareness by designing events and various marketing strategies to increase local exposure

Dayton, Ohio Area

• Dispatch lead for customer service department• Resolved call rate > 99%• Provided timely support to field technicians and large corporations across the country• Responsible for maintaining service logs and administering training materials

Computer Science

Computer Science