Ryan M. Email & Phone Number

Dayton, Ohio Area

• Responsible for developing and maintaining strong business relationships with multiple Fortune 100 clients in a wide field of industries
• Drive last minute changes to meet high pressure demands, including the right technical trade-offs between long-term objectives and short-term needs while executing plans to completion
• Work closely with various internal teams and external vendors to troubleshoot and implement changes effectively on multiple, widely diversified computer platforms
• Manage and monitor project schedules, scope of work, resource allocation, risk assessment, vendor contacts, work breakdown and implementation schedules for platform upgrades and modifications
• Work closely with sales, operations, development and engineering teams via multiple communication platforms. Slack along with Confluence and JIRA tracking are often used to facilitate this
• Initiate meetings with technology vendors and external partners to translate business processes into technical system requirements

Dayton, Ohio Area

• Provided desktop and network on-site support for residential and business clients
• Top requested technician; garnering repeat business from many clients
• Analyzed and resolved various software, application, security, hardware, and network related issues; including hardware installations and OS configurations (Windows / MacOS / Linux)
• Ability to communicate with different customer types effectively; strong drive to make meaningful business relationships with clients

Dayton, Ohio Area

• Designed and produced various marketing materials to help expand footprint: brochures, newsletters, e-mail campaigns, print and web advertising
• Optimized web presence to engage target audience, hands-on HTML and CSS coding
• Developed customer surveys for product offerings that led to increased revenue and sales
• Enhanced brand awareness by designing events and various marketing strategies to increase local exposure

Dayton, Ohio Area

• Dispatch lead for customer service department
• Resolved call rate > 99%
• Provided timely support to field technicians and large corporations across the country
• Responsible for maintaining service logs and administering training materials

Computer Science

Computer Science