Ryan M. Email and Phone Number

• Led Philly Truce incident report management web application and tip line chatbot from ideation to MVP development over 3 months, in collaboration with a cross-functional 29 person team.• Planned, recruited participants for and coordinated task-based formative usability tests using Figma and Maze to validate previous user interface designs.• Quantified error frequency and impact to uncover meaningful design insights, prioritize feature development, and provide actionable recommendations to design and development teams• Created use specifications and led product development initiatives utilizing agile methodologies.

• Taught week-long technology and media related courses to students aged 7-14.• Topics covered included game development and “modding”, programming in JavaScript and Python, 3D modeling, animation, photo manipulation and video editing.• Sought out student and parent feedback, and provided recommendations for course structure and content updates.

• Edited 4-5 videos (5-15 minutes in length) and 8-10 promotional shorts weekly for two clients with ~1.25 million combined followers across all social media platforms using the Adobe Creative Cloud.• Assisted in content planning, scheduling, and social media marketing informed by data from Google and YouTube Analytics, and in-house A/B testing efforts.• Created in-house tools and integrations including a web-scraper (built with NodeJS and Selenium), a suite of file management and scaffolding utilities (built with AutoHotKey) and functionality extensions for Adobe Premiere (built with AutoHotKey and Python), to improve operational efficiency and increase throughput.

• Provided technical and account support for multiple video game IPs via email, live chat and phone, and occasionally acted as an in-game community moderator.• Acted as a member of the internal tools beta testing and quality assurance team, testing and gathering user feedback on pre-release builds of the customer support departmentʼs software tools.• Participated in focus groups to present gathered feedback, review design iterations, and recommend feature additions for internal company software.