Ryan M. Email & Phone Number

• Evaluates incoming issues and gives assistance utilizing the appropriate support information and documentation in ServiceNow Incident Management system.• Utilizing my well-versed certification knowledge with the lab equipment and other resources, I effectively troubleshoot issues and resolve equipment malfunctions.• With the knowledge of my Security+ certification, I apply well-thought analytical, methods to provide logical resolutions to secure software applications and hardware issues.• Reviews all technical information pertaining to supported products, including new and updated information as it becomes available.• Utilizes correct escalation procedures on all irresolvable issues outside the range of my expertise.• Assisted and collaborated within a small team of 5-6 individuals leading an experimental project resulting in resolving 1250 tickets/monthly and obtaining a gold award, w/savings of $1M+.• Configured Windows domain and LDAP authentication to secure MFDs and data transfer with servers

Livonia, Mi

- Analyzed shipping documents for appropriate distribution and filing- Responsible for final quality inspections, and climate controls of loaded produce.- Assisted various departments in the overall finalization of necessary documentation and organization of housed product.- Managed and lead a small group with identifying and loading issues and resolving possible delivery issues