Ryan Marsh

Ryan Marsh Email and Phone Number

Assistant Manager at Willoughby Hotel, Graduate from Macquarie University @ Willoughby Hotel
Ryan Marsh's Location
Greater Sydney Area, Australia
About Ryan Marsh

With a Bachelor of Commerce from Macquarie University, specializing in Economics and Finance, I have transitioned into management as an Assistant Manager at Willoughby Hotel. My core competencies lie in strategic complaint mitigation, stock management, and fostering strong team leadership. These skills are continually refined through my hands-on experience in the hospitality sector.At Roseville RS Memorial Club, my focus was on enhancing customer experience and maintaining operational excellence. We achieved this through vigilant adherence to regulations, effective conflict resolution, and a commitment to exceptional service. My goal is to contribute these strengths to the Willoughby Hotel team, reinforcing our culture of excellence and bringing a diverse perspective to our operations.

Ryan Marsh's Current Company Details
Willoughby Hotel

Willoughby Hotel

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Assistant Manager at Willoughby Hotel, Graduate from Macquarie University
Ryan Marsh Work Experience Details
  • Willoughby Hotel
    Assistant Manager
    Willoughby Hotel Feb 2024 - Present
    - Cultivated a customer-centric environment by leading and mentoring teams to deliver exceptionalcustomer service standards- Led and implemented in-house sales initiatives to promote products and services, driving revenuegrowth within the pub business- Managed venue opening and closing procedures, ensuring adherence to all internal standards andregulations- Provided comprehensive oversight of all key functions; kitchen, gaming, and bar operations,streamlining processes and ensuring efficient service delivery
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  • Roseville Rs Memorial Club
    Bar Supervisor
    Roseville Rs Memorial Club Nov 2021 - Feb 2024
    Roseville, New South Wales, Australia
    - Responsible for overseeing daily cash register balances and safe counts, providing accurate reports to the accounting team- Diligently monitored customer behavior prior to service, adhering to Responsible Service of Alcohol (RSA) regulations, and proactively managing potential conflicts with intoxicated individuals- Conducted regular performance evaluations of team members, offering constructive feedback and coaching to meet job expectations- Successively managed various functions and events to achieve exceptional customer experience - Oversaw gaming operations (Keno, TAB, Gaming Machines), proactively identifying and resolving issues to ensure smooth and efficient operations
  • Roseville Rs Memorial Club
    Bar Attendant
    Roseville Rs Memorial Club Nov 2020 - Dec 2021
    Roseville, New South Wales, Australia
    - Effectively resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.- Utilized conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere.- Ensured customer satisfaction by serving drinks according to their preferences and providing friendly and courteous service.- Maintained the cleanliness of the bar and facility to meet health expectation standards.
  • Inspire Tennis
    Tennis Coach
    Inspire Tennis Aug 2019 - Dec 2019
    Willoughby, New South Wales, Australia
    - Proactively organised lesson plans ahead of schedule tennis classes to ensure well-structed and effective sessions for clients- Continually developed new coaching skills, while simultaneously building strong rapport with customers to enhance the customer experience- Consistently arrived well in advance of classes to prepare equipment and review the prepared lesson plan, demonstrating commitment and professionalism

Ryan Marsh Education Details

Frequently Asked Questions about Ryan Marsh

What company does Ryan Marsh work for?

Ryan Marsh works for Willoughby Hotel

What is Ryan Marsh's role at the current company?

Ryan Marsh's current role is Assistant Manager at Willoughby Hotel, Graduate from Macquarie University.

What schools did Ryan Marsh attend?

Ryan Marsh attended Macquarie University.

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