Utilize SCCM for computer imaging, standardized configuration deployment, and automated software installations, enhancing efficiency.Streamlined new computer setups with Autopilot, ensuring immediate usability for end-users.Created configuration items and managed iOS deployments in MobileIron, ensuring secure device management and compliance with organizational policies.Managed Apple Business Manager and VPP for efficient app deployment on iOS devices.Configured and deployed Intune policies for device compliance, security, and application management.Managed user credentials and security via Okta, including MFA setup and password resets.Documented IT procedures to ensure consistency and streamline troubleshooting.

Advanced knowledge of DNS, Active Directory, Group Policy, and Microsoft 365 (Admin Center, Intune, SharePoint Online, Exchange Online, Teams).Led SCCM installation, deployment, and management for efficient software distribution and updates.Managed Windows workstation and server software updates, ensuring system reliability.Troubleshot and resolved software installation issues in Software Center and ensured site health via SCCM monitoring.Experience with ServiceNow for ticket tracking, change management, and budgeting.Ensured compliance with NIST and CMMC requirements at job sites.Administered and backed up TrueNAS/FreeNAS servers and managed VMware (5.0, 6.0, 7.0) environments.Configured Dell PowerEdge servers with NAS, iSCSI LUNs, and targets.Created IT onboarding processes, documentation, and PowerShell scripts for task automation.Managed local district of 400 users and jobsite setups, coordinating ISP and network equipment installations.

Assist with maintaining and improving software documentation.Field tickets from emails and calls as part of an on-call rotation.Keep inventory for all laptops and desktops for organizationProvide support for Windows systems including workstation upgrades, user account setup, and security administration.Use Exchange Management Console to manage mailboxes and permissions for users.Providing remote assistance using VPN.Audio/Video setup for meetings/conferences.Help resolve virus outbreaks as a member of a team that quickly isolated and removed virus that had infiltrated the system.Deploy Windows patches, software and reports using ManageEngine.Create and manage users for Shoretel VOIP system.Commended for technical and problem-solving skills; effective task prioritization; and customer service orientation.

Supported over 600 desktops and laptops for several schools without supervision.Add and transfer users throughout the system using Active Directory Users /Computers.Maintain, copy, and manage files/folders within the Windows 2003 Server.Installed and imaged computers in classroom labs throughout the system, to include installing network drops, running cables and installing Windows XP and other peripheral devices on the system.Solved user questions in a help desk environment for over 1,500 students and staff.Ordered parts through suppliers (Dell and HP).Maintained inventory of computers, laptops, and printers for assigned schools.Provided customer service and quick resolution of technical issues using ticketing system. Administers Windows AD, adding users, resolving password issues, adding groups, applying permissions, creating OU’s, and assets to the domain.Troubleshoots, resolves, integrates, tests, and maintains operating systems environments such as Microsoft : Server 2003/2008, Windows XP/VISTA/7, and Active DirectoryAnswers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other information system-related technologies.

Installation of VOIP phones on university campusRetrieve data to implement the change

Assist people who are in need of computer assistance. Perform maintenance on printers.Opening and closing the labs Gained experience with Microsoft Access

Travel to different parts of the plant to troubleshoot computersHelp create databases to meet the needs of the systemMaintaining and updating Windows XP