• Managed the daily operations of real estate closings for all REIT clients• Developed a team of 35+ employees that included pre-closers, seller coordinators, HUD prep, and closers• Established standardized operating processes and procedures to ensure efficiency• Drove increasing Customer Survey Scores, led the firm with the highest percentage, and reached the highest monthly average score in firm history• Escalation point of contact for all REIT clients; created a trusting and profitable relationship for both parties• Followed the vision and core values of the firm by example; initiated leadership training for eligible team members

• Managed the daily operations of Title Commitment and Final Policy production• Reduced customer and underwriter SLA’s by 50%; ensure revised SLA’s are consistently met• Established strong relationships with clients; Growth of daily volume has increased by 50%• Report weekly/monthly financials to LKN Title’s shareholders• Revised company and operational procedures to mitigate waste• Spearhead marketing and sales promotions

Responsibilities:• Managed a team of 50+ employees with 7 direct reports• Vendor management of 3 outsource companies with emphasis on quality, turnaround times and cost• Oversaw hiring, training and development while focusing on process and performance improvement• Expert in change management while onboarding new customers and implementing client requirementsAchievements:• Outperformed all MBO’s in 2016, 2017 and 2018• Re-evaluated processes to determine most cost effective solutions which helped build $1.05 million in savings • Developed and maintained quality control process; exceed customer standards month over month• Created a new hiring standard which cut turnover by 50%• Established an internal continuing education program that promoted personal and professional development• New Duplicate Processing established a 2018 YTD savings of $300k

Responsibilities:• Supervised a team of 10 employees that focused on default title work• Exceeded customer expectations and requirements with quality control and turnaround time• Researched most profitable ways to complete online title searches and expand growth• Maintained spreadsheets that incorporated links and instructions to improve time effectivenessAchievements:• Increased customer volume by 20%• Increased search coverage by 30 states and 350+ counties• Accomplished goal of increasing internal search coverage by 25%

Responsibilities:• Searched title on properties focusing on accuracy and turnaround time• Developed a productive relationship with customers through professional and effective communication• Vendor management of external sources of title workAchievements:• Led team with managing over 300+ time-sensitive orders per month• Doubled customer volume in under three years with quality products and customer service