Ryan Megahey Email & Phone Number

Denver, Colorado, United States

Provided support to the greater Tax Resolution team through onboarding and continuing education training, day-to-day slack and office hours support, leading 1:1’s, and leading IC’s on performance coaching plans.Researched and piloted notice-solving automation processes.Worked cross-functionally with 5 departments to develop inter-departmental relationships to reduce downstream errors through SWOT analysis, training and support, and process and resource improvement.Provided support… Show more Provided support to the greater Tax Resolution team through onboarding and continuing education training, day-to-day slack and office hours support, leading 1:1’s, and leading IC’s on performance coaching plans.Researched and piloted notice-solving automation processes.Worked cross-functionally with 5 departments to develop inter-departmental relationships to reduce downstream errors through SWOT analysis, training and support, and process and resource improvement.Provided support, created resources, and led trainings for new Captains to assist them as they learned the role.Conducted interviews for potential candidates Show less

Denver, Colorado, United States

Research and resolve payroll tax noticesWork cross functionally across teams and departmentsInteract with Government agencies, advocate for customers, and resolve complex tax casesMaintained 6 Month Metrics: SPH: .954

Greater Denver Area

Provide exceptional customer service for small business owners by investigating and resolving payroll tax, benefits, and HR inquiries.Researched and developed Internal Knowledge Base content to improve both the Gusto employee and customer experienceMaintain an in-depth understanding of customer pain points while providing feedback and working cross-functionally to drive changePayroll Care: Maintained 6 Month Metrics: CSAT: 90% Utilization: 96% Email: 151%

Greater Boston Area

Research assistant to Associate Director of Public Policy at Northeastern University Conduct landscape analysis on adult English as a Second Language programs in Boston, and calculate return on investment for those programs

Greater Boston Area

Keyholder/Supervisory position, responsible for opening and closing the store, maintaining four registers at $200.00 and safe up to $900.00Directed employees through daily routines, delegating tasks and responsibilities, maintaining customer satisfaction and promoting the Starbucks experienceProducing and serving handcrafted beverages, providing customer connection focused service, and creating a welcoming third place environmentCreating a positive learning environment while… Show more Keyholder/Supervisory position, responsible for opening and closing the store, maintaining four registers at $200.00 and safe up to $900.00Directed employees through daily routines, delegating tasks and responsibilities, maintaining customer satisfaction and promoting the Starbucks experienceProducing and serving handcrafted beverages, providing customer connection focused service, and creating a welcoming third place environmentCreating a positive learning environment while coaching and training new employees and assisting in their development as a Starbucks Partner Show less

Greater New York City Area

Capitalization of over 15 million dollars of depreciable hospital assetsAssist in monthly account reconciliationSupported general and senior accountants by processing credit and debit memos, preparing financial documents, etc.