Responsible for overseeing the daily functions related to resolving participant distribution requests. These responsibilities include monitoring workflow, providing team support for issue resolution and escalations, and serving as a subject matter expert for questions from our projects teams, processing teams, and the front line contact center. I am also responsible for fostering team collaboration and engagement.

-Resolve issues found while processing changes, withdrawals and rollovers for public sector retirement accounts.-Connecting with participants and plans to resolve issues.-Served as a line of defense against fraud.

-Provide first line customer service contact for automobile and home owners claims reporting.-Establish the claim master record by direct entry of claim data via multiple computerized claims systems.-Connect claimants and policy holders directly to the claims associates and field representatives. -Answer question regarding policy information and the claims process.

-Produce live talk shows and manage talent, screen calls and air commercial breaks.-Run the board for nationally syndicated talk shows including: Rush Limbaugh, Glenn Beck, Neil Boortz and Bubba the Love Sponge.-Manage and edit the recording and content of morning traffic reports and the adding of the elements to three radio programs.-Write, record and edit news flashes to keep audience informed of important events.-Set up remote broadcast equipment for out of studio shows and UD Flyers home basketball games.

-Leverage on-line resources, tools, and peer knowledge to self train.-Utilize all relevant sales tools to drive profitable growth.-Develop sales relationships and provide the products and services necessary by helping customers solve their unique end to end needs.-Understand and execute store shrink plan.-Asking lifestyle questions to thoroughly understand customer needs, offer relevant services, solutions, and accessories so customer can make informed decision to complete their purchase.

-Produced a weekly live, quick-witted new rock segment with a focus on pop-culture events. -Spearheaded, implemented and promoted remote broadcasts at campus events.-Delegated tasks to radio managers and encouraged participation at events.-Wrote and produced creative station and show promos and public service announcements for airplay.-Supervised the creation and development of a new Web site.-Created an underwriting program as a source of income for the station for the first time.

-Reported on a range of campus arts and entertainment news and events.-Generated innovative, credible and fact-checked stories under deadlines.-Knowledge of AP style guide.

-Setup and controlled operations of video and lighting equipment.-Ability to listen carefully and take direction to assist in productions.-Recorded and produced focus groups, interviews and more.

-Operated cameras and video production equipment for prerecorded and live events.-Positioned sets, cameras, lighting equipment and other equipment.