Ryan Peak Email & Phone Number

Columbus, Ohio Area

Responsible for overseeing the daily functions related to resolving participant distribution requests. These responsibilities include monitoring workflow, providing team support for issue resolution and escalations, and serving as a subject matter expert for questions from our projects teams, processing teams, and the front line contact center. I am also responsible for fostering team collaboration and engagement.

Columbus, Ohio Area

-Resolve issues found while processing changes, withdrawals and rollovers for public sector retirement accounts.-Connecting with participants and plans to resolve issues.-Served as a line of defense against fraud.

Dublin, Ohio

-Provide first line customer service contact for automobile and home owners claims reporting.-Establish the claim master record by direct entry of claim data via multiple computerized claims systems.-Connect claimants and policy holders directly to the claims associates and field representatives. -Answer question regarding policy information and the claims process.

-Produce live talk shows and manage talent, screen calls and air commercial breaks.-Run the board for nationally syndicated talk shows including: Rush Limbaugh, Glenn Beck, Neil Boortz and Bubba the Love Sponge.-Manage and edit the recording and content of morning traffic reports and the adding of the elements to three radio programs.-Write, record and edit news flashes to keep audience informed of important events.-Set up remote broadcast equipment for out of studio shows and UD Flyers home basketball games.

Trotwood, Ohio

-Leverage on-line resources, tools, and peer knowledge to self train.-Utilize all relevant sales tools to drive profitable growth.-Develop sales relationships and provide the products and services necessary by helping customers solve their unique end to end needs.-Understand and execute store shrink plan.-Asking lifestyle questions to thoroughly understand customer needs, offer relevant services, solutions, and accessories so customer can make informed decision to complete their purchase.

-Produced a weekly live, quick-witted new rock segment with a focus on pop-culture events. -Spearheaded, implemented and promoted remote broadcasts at campus events.-Delegated tasks to radio managers and encouraged participation at events.-Wrote and produced creative station and show promos and public service announcements for airplay.-Supervised the creation and development of a new Web site.-Created an underwriting program as a source of income for the station for the first time.

-Reported on a range of campus arts and entertainment news and events.-Generated innovative, credible and fact-checked stories under deadlines.-Knowledge of AP style guide.

-Setup and controlled operations of video and lighting equipment.-Ability to listen carefully and take direction to assist in productions.-Recorded and produced focus groups, interviews and more.

-Operated cameras and video production equipment for prerecorded and live events.-Positioned sets, cameras, lighting equipment and other equipment.

Bachelor Of Arts, Electronic Communication

Education record