Tom Wilson Email & Phone Number

Columbus, Ohio, United States

Supports decision making by USAA’s leadership on high-level strategy questions that shape the future of the organization and how we fulfil our mission. The Enterprise Strategy team delivers both strategic planning and targeted strategy engagements on high-impact topics.

Columbus, Ohio Metropolitan Area

The Retirement Plans Strategic Execution Team outlines the objectives of the Retirement Plans strategy, leads the creation and coordination of the road map of sequential key priorities, responsibilities and accountabilities needed to achieve those objectives, as well as reports out on the progress of the strategy to the organization.

Columbus, Ohio Area

• Led teams in all aspects of business project management including workplan development, risk identification and mitigation, budget management, communication management, and status reporting. Served as program manager.
• Built and led successful cross-functional project team to deliver innovative digital telematic insurance product; efforts enabled first of its kind partnership between Nationwide and Ford Motor Company.
• Utilized experiences with Agile Program Management, Design Thinking, Test & Learn, and Lean Six Sigma frameworks to develop from scratch business program management processes that enabled multiple successful partner.
• Built successful relationships with both internal and external partners to successfully deliver first of its kind digital application in partnership with Amazon; efforts led to robust long-term partnership with the.
• President of the Military Associate Resource Group; advocated for programs to advance Nationwide’s veteran initiatives in the community; led first ever virtual Memorial Day Ceremony that was viewed by over 600.

Columbus, Ohio Area

• Works with marketing leadership to help optimize marketing’s investment in data & technology, by advocating for a capability-first orientation, which shifts the focus from seeking data & technology outcomes to ensuring.
• Developed interactive spend dashboard for Marketing leaders; ensured transparency of Marketing’s data & technology spend across several dimensions, metrics and industry trends; uncovered duplicative tech spend.
• Partnered with Marketing leaders to evaluate 50 proposed 2018 data/tech investments worth $18M within the operations space – including efforts to scope, secure budgetary assessments, and formulate business cases.
• Supported the development of a new Marketing Technology cost optimization model; documented key project & contract details that enabled new visibility into the technology landscape at Nationwide.
• Authored four Marketing Technology white papers including efforts to research, analyze and socialize industry trends & insights to guide Marketing’s strategic capability planning.
• Led 3 working teams to identify/evaluate go forward vendor proposals; utilized PMP standards to drive team through successful selection process for new Marketing Technology solutions.

Columbus, Ohio Area

• Member of an analytic team responsible for developing and supporting customer information capabilities to increase production and support internal business partners. Works within IT and marketing departments to help.
• Business Lead on a $600,000 software upgrade project; successful implementation with no loss in functionality or data during upgrade.
• Asset lead on a customer analytics application; led efforts to reduced number of open defects in 24-month period from 136 to 7.
• Developed defect management “Best Practices” for Marketing Technology assets; processes adopted throughout department.
• Managed support for application to ensure continuous lead generation; over 1.7 million leads successfully sent to call centers in 2015; resulted in over $46 million in direct written premium.
• Developed advanced alerting and reporting capability of customer management leads; team able to proactively identify & correct issues resulting in a 60% reduction in system outages.

RAF Mildenhall, United Kingdom

• Assisted in directing all aspects of operations for one of largest flying squadrons in USAF with over 250 personnel and multi-million dollar data link operation. Led combat mission readiness, crew generation and.
• Led 14-person flight in all stages of mission analysis, reporting, and quality control in support of 250-person squadron. Directed joint Air Force and Navy 24/7/365 watch center supporting operations in European.
• Led 25-person team through multiple contingency operations; wrote annual performance evaluations, managed discipline issues per Air Force policy & adhered to strict budget guidelines; team successfully monitored &.
• Led 13-person team to successfully fly 62 combat missions in support of Operation Enduring Freedom; provided over 400 hours of signals intelligence support; enabled over 1,000 reports to Coalition Forces.
• Earned Six Sigma Green Belt through Villanova University; utilized concepts to identify shortfall in intelligence program; enabled unit to identify/analyze 2,893 missing files; cleared backlog and increased production.

Elmendorf AFB, Alaska

• Led 3-person team providing vital intelligence to 40 combat ready F-15C aircrew executing North American Aerospace Defense (NORAD) and Pacific Command taskings. Managed 150 sensitive information billets, initiating.
• Led 5-person team in Iraq analyzing 7,500 documents, media, and digital devices in support of 3,500 Brigade Combat Team; efforts drove combat operations that led to detainment of 35 “high value targets.”
• Directed research and analysis of digital property belonging to 81 Iraqis; identified/expelled 34 personnel with ties to insurgents from forward operating base; enhanced base security for 3,500+ US service members.
• Led 3-person intelligence team in 2 readiness exercises and inspection; earned “excellent” rating, catalyst for unit winning “best fighter squadron in USAF”; selected as Intelligence Professional of the year.

B.A., International Studies, French

Master Of Business Administration (M.B.A.)

M.S., International Relations

B.A., French

Studied abroad at the French Military Academy for 6 months.