Client Onboarding: Coordinate with CSMs and Sales to ensure seamless integration of projects onto the OIQ CIP according to SLAs. SME for new project onboarding.Quality Assurance Oversight: Conduct QA/QC for both internal and external OnsiteIQ CIP data, ensuring accuracy and integrity.Data Pipeline Management: Collaborate with the Engineering team to troubleshoot and resolve data pipeline issues.Operational Efficiency: Lead initiatives to improve the efficiency and reliability of QA/QC processes, reducing integration times. Create SOPs and train teams. Equipment Management: Oversee the inventory and logistics of 360-degree camera gear, including requests for new kits, returns, and RMAs.Inventory Control: Maintain accurate inventory records and conduct audits to ensure equipment status and availability.Cross-functional Collaboration: Work with the Business Ops Lead to optimize workflows in SalesForce and partner with the Product team on camera tech development and R&D efforts.

- Manage warehouse of 360* camera gear for use in active project markets.- Manage requests for new gear kits, tech returns and RMA's.- Maintain shipping and receiving request with the SLA.- Audit inventory to ensure proper equipment status.- Work with Business Ops Lead to ensure that SalesForce workflow is efficient and accurate.- Work with international manufacturer to resolve RMA requests.

- QA/QC of internal and external facing OnsiteIQ CIP data: - Work with engineering team to identify and resolve errors related to the data pipeline.- Work with QA/QC team to identify and resolve issues with Capture Specialist (CapS) walk data. Inform Field Operations Managers of CapS issues and work together to resolve or annotate issues.- Continually work to improve overall efficiency and reliability of QA/QC and decrease time to platform.- Facilitate onboarding of client data by working with Customer Success Managers and Sales to onboard project to OIQ CIP platform within SLA.

Develop processes and procedures for remote management and service of new and existing client devices using various remote monitoring software. Work with the service manager to ensure prompt and professional responses to service agreement clientele. SaaS experience with Domotz, UniFi cloud, & OVRC.

Manage tech team over multi-million-dollar home, mulit-year, massive custom AV project for Dallas client including 20+ full racks, 11 Crestron processors, 40 digital sources, 600+ lighting zones, 120+ managed network devices, 200+ indoor keypads, and 50+ touch control devices.Develop IT documentation standards to ensure IT client devices are properly documented for future support of client site.Work with director of operations, implementation, logistics, project management, and support managers to create and develop small jobs process document.

Researched equipment and developed and implemented live stream multicamera broadcast system to stream and/or record Sunday morning services and special events.Assist in mentoring and developing audio video tech team to ensure quality and standards are on par with Worship Pastor’s expectations.Assist the Pastoral team in facilitating and operating audio and video technology and manage and resolve technical issues of off-campus special events.

Mentored and developed a team of up to 5 students and staff members and manage video and audio productions to ensure university educational and lecture initiatives were fully achieved.Built and cultivated internal and external relationships, including with administrators, faculty, and staff team members and troubleshoot video and audio technical issues to ensure conferences and speaking engagements successfully launched. Produced audio and visual videotapes production and edit content to support commencement ceremonies’. Set-up audio and visual presentation systems and manage production to support presidential events, convocation, alumni gala, and local speaking engagements.Facilitated and operated Absen LED video panels and manage and resolve technical issues to ensure administration announcements and speaking engagements are successful. Created green screen studio utilizing NewTek Tricaster video systems and trained faculty and staff members with developing online lectures that significantly increased lecture content and student participation, making graduate nursing degree top 7 in nation. Developed and implemented green screen studio best practices and 2500 educational videos and instructed faculty and staff members that student engagement and decreased lecture development timelines.Researched equipment and developed and implemented educational glass Lightboard to support instructional curriculum initiatives. Produced “ALL Children Learning” videos and edited content that successfully supported faculty member with conference presentation in Tyler for International Education symposium located in Rabat, Morocco and countries within Middle East & North Africa regions.

Partnered with executive management and learning resource managers and produced and mastered more than 20 various CD’s which achieved “Oscar” for Excellence award through TRANE/American Standard/Ingersoll Rand.Created, edited and produced fund raising audio and video presentations and managed event productions to ensure nonprofit clientele branding initiatives are fully achieved.Directed and produced documentary and filmed and photographed all aspects of 485 miles of pipeline construction processes within 9 months in compliance with proper safety procedures and PPE.Transferred video and audio content to digital formatted media and customize to customer specified requirements to ensure exceptional customer service. Set-up audio and visual presentation systems and manage production to support professional engagement initiatives. Installed audio and video presentation systems and trained onsite technical support to ensure clientele initiatives are achieved.