• Process and handle incoming mail and faxes at above the expected rate of 45 documents per hour with minimal errors• Index received mail and faxes while exceeding the expected indexing rate of 145 documents per hour while fixing any errors within my scope to correct or informing the correct team member to make changes• Digitizing old physical files to internal database • Maintain flexibility with my daily tasks and assigned work to assist others in the department when priority tasks are in danger of not being completed while maintaining quality of work

• Managed LOA and Workers Comp process for a company of 1500+ employees• Assisted in facilitating the Open Enrollment for 1000+ employees• Handled a multitude of Benefits-related questions ranging from 401(k), health care plans, PTO/Sick time questions• Processed incoming mail and government inquiries • Excellent phone communication skills• Generated reports to monitor status of LOA, WC, new hire enrollment• Checked and worked with support teams to correct file feed errors• Facilitated new hire enrollment• Conducted Life Event Enrollments for employees

• Maintain a pick rate at or above the top performers pick rate• Ensure quality product was selected making sure to check for defects or out of codes• Engage in excellent customer service skills with customers in store and online so every customer left happy and satisfied• Assist management with miscellaneous tasks and help fix orders with mistakes

Oversaw Front End Operations. 2021 AML Trained, 2021 Cal Pharmacy Technician trained, Bloodborne Pathogens trainedGreat problem solving skills. Ensured smooth transactions through the POS systems for cashiers and self-checkout. Corrected transaction mistakes along with processing refunds, lotto redemption, western union, and money orders.Worked with Service Operations Manager to setup for promotions (i.e. Monopoly, Game-On, Food Drives..), new company policies, and rapidly changing Federal and State directives/mandates. Placed in charge of the 2020 store compliance audit checklist to ensure store passed the audit. Oversaw the 2020-21 anti-money laundering compliance audit.Handled work related injuries and their documentation.Used Empowered Software to write schedule and make sure the schedule efficiency was at the correct level.Worked with drivers to receive loads and make sure the product was stored in the correct areas of the store.Trained new hires on computer and hands on training and helped walkthrough union application process.Handled sensitive and confidential information on employees and store/company operations.

Processed POS transactions, including checks, cash, debit and credit purchases and refunds. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. Completed all daily tasks and special assignments with an efficient and quality-driven approach.

Executed Sandwich Artist duties with a very low occurrence of errors. Prepared sandwiches and other menu offerings in a timely manner. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

Promoted and maintained the organizations values and culture. Organized Brotherhood outings for the chapter. Researched and updated all position descriptions for increased transparency. Oversaw confidential material such as grades and handling internal disputes between members.