Reid Thomas Email & Phone Number

Bellevue, WA, US

As the founder and CEO of Cognibly, I've spearheaded the creation of an AI-powered career advancement platform, drawing on my expertise in AI, technology commercialization, and education to transform the job-seeking process. I personally architected and implemented the core platform and database infrastructure, ensuring we built a scalable, secure, and.

Advise Fortune 500 executives on implementation and utilization of enterprise-class Generative AI solutions including IBM Watson and Watsonx technologies.

I provide guidance to current and prospective customers to implement and grow enterprise-scale automation solutions using best-in-class IBM software.

College Station, Texas, United States

• Supervised, coached, and trained a team of 60+ technicians to provide round-the-clock Tier-1 and Tier-2 technical support services to a university system community consisting of 100,000+ members worldwide
• Organized and delivered training curriculums for new technicians through use of Blackboard and Canvas LMS
• Designed advanced-tier training materials for supported services through collaboration with subject matter experts
• Recruited, Interviewed and hired new employees while managing existing workforce to meet demand
• Increased call handle rate by 19% in 6 months by forecasting call demands using models based on historical data
• Grew rate of first-contact resolution from 18% to 52% in 6 months through revising troubleshooting procedures

Kyle, TX

• Delivered college-level classes on web development, cloud computing, and robotics
• Developed curriculum for TEKS standards focused on Java and Python Fundamentals
• Increased campus passing rate of AP CS A and AP CS Principals by 33%
• Met goal of increasing success rates on CompTIA A+ and Microsoft Certified Professional tests

Austin, Texas Area

• Founded an influencer marketplace to connect companies with influencers
• Sourced a remote team of 6+ designers and developers to build project
• Designed, prototyped, built, and deployed an MVP
• Performed 100+ customer interviews and conducted surveys to determine users’ desires and needs
• Collaborated with a team using diagramming tools to model desired platform behavior and user experience
• Sourced a remote team of 6+ designers and developers to drive project from idea to prototype and production

• Analyzed systems architecture to continually implement improvements and optimize business processes
• Implemented project management tools and user story backlogs to manage and streamline development
• Developed solutions using cloud and web technologies to meet frontend and deep backend project requirements
• Designed communications for business stakeholders to influence adoption of cloud technology
• Migrated servers from shared hosting to an elastic cloud solution optimized for performance and security
• Reduced email marketing costs by 82% through architecting an email marketing solution based on AWS S3 & SES

Fuzhou, Fujian, China

• Taught in a joint academic program with Melbourne Polytechnic University for a joint software engineering degree
• Served as instructor of record for various courses leading to a bachelor’s degree in software engineering
• Coursework taught included software engineering management techniques such as Agile and Scrum
• Arranged hackathon events for students to encourage personal development and showcase individual talents
• Prepared students for internship placements across China at firms including Bank of China, Baidu, and Tencent

Master Of Science - Ms, Technology Commercialization

Activities and Societies: Winner, McCombs New Venture Business Plan & Pitch CompetitionThe Texas McCombs MSTC is the first-ever.

Master'S Degree, Education

Master's degree with focuses on leadership, management, and teaching. Performed research establishing relationships between student.

Bachelor'S Degree

Bachelor's degree with Latin honors, with coursework completed in computer science. Served as chapter president of Association for.