Ryan S. Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Helmand Province, Afghanistan

Provide first-response troubleshooting and maintenance for the U.S. Navy’s Persistent Ground Surveillance System (PGSS). Configure hardware and software to allow interoperability between flight systems. Provide support for unmanned Aerostat missions including flight engineer and payload operator positions. Provide high data rate video data for host unit intelligence operations. Configure audio, video, network and telemetry systems for optimum performance. Directed or performed all aspects of FOB level operational maintenance on deployed TCOM 22M Aerostat. Installed and maintained fiber optic, coaxial, and RF links providing Combatant Commanders advanced warning of ground threats in the Sangin River Valley of Afghanistan. Operated L3 Wescam’s MX-15i Electro-Optical and Infrared Sensor observing security risks within a significant radius of FOB Inkerman/Shamsher and providing 24-hour protection and deterrence.

Sangin, Afghanistan

Mid-Level Technician/Field Support Representative, Stara Technologies, under contract for U.S. Navy Persistent Ground Surveillance System (PGSS), FOB Inkerman, Sangin, Afghanistan. August 2011 - Present. Provide first-response troubleshooting and maintenance for the U.S. Navy’s Persistent Ground Surveillance System (PGSS). Configure hardware and software to allow interoperability between flight systems. Provide support for unmanned Aerostat missions including flight engineer and payload operator positions. Provide high data rate video data for host unit intelligence operations. Configure audio, video, network and telemetry systems for optimum performance. Directed or performed all aspects of FOB level operational maintenance on deployed TCOM 22M Aerostat. Installed and maintained fiber optic, coaxial, and RF links providing Combatant Commanders advanced warning of ground threats in the Sangin River Valley of Afghanistan. Operated L3 Wescam’s MX-15i Electro-Optical and Infrared Sensor observing security risks within a significant radius of FOB Inkerman/Shamsher and providing 24-hour protection and deterrence.Selected Accomplishments• 1250 hours operating Infrared and Electro-Optical visual sensors. • Over 60 significant threats (enemy movements, IED emplacements) observed and mitigated. • Responsible for successful completion of 24 periodic maintenance periods, maintained higher than 80% annual system uptime.

Aynhoe Park, Oxfordshire, England

Provided guidance, mentoring, and management of on-the-job training, working with students within their work environment and in Zenos academy premises over a fourteen month period. Managed students in a work environment to evaluate and improve performance. Trained, coached, and mentored staff and students. Maintained own technical skills set and self developed as appropriate in order to retain industry relevance. Managed own capability to support the organization. Maintained and developed course presentation materials.Selected Accomplishments• Managed apprenticeship progress for sixty seven work based learning students and eight hundred eleven academy students based at locations throughout England, qualifying apprentices to work unassisted in a production environment utilizing skills such as customer service, computer software and hardware repair, replacement, and refurbishment. Mentored, Coached, Trained, and Certified all apprentices to the level of National Vocational Qualification (NVQ) Level Three (Associates Degree Equivalent) qualified, Advanced Diploma for IT Practitioners Level Three qualified, Key Skills Level Two qualified, Microsoft Certified Desktop Support Technician Certified and CompTIA A+ Certified, with some students completing CompTIA Network+ Certification as well.

Raf Croughton, England

Communications/Computer Systems Operations Craftsman, AFSC 3C071.Directly supervised four personnel responsible for monitoring, troubleshooting, and correcting issues concerning connectivity within Royal Air Force (RAF) Croughton’s $4.2M domain. Supported over six hundred military and civilian personnel at RAF Croughton, RAF Barford St. John, and RAF Uxbridge. Security Administrator for Mission Systems Division protecting base network resources and worked directly with higher headquarters to ensure protection of the command’s enterprise network. Monitored network status, provided end-user support, allowed security monitoring and oversaw intrusion detection. Ran Internet Security Scans (ISS) to keep base network safe from outside attacks. Utilized Enterprise Security Manager and Intruder Alert applications to monitor and enforce base security policies.Selected Accomplishments• Automated installation of more than 450 patches directives for over 700 devices.• Maintained the highest directive compliance rate in major command for three consecutive years, since adoption of automatically tracked program.• While deployed, acted as Combined Joint Special Operations Task Force Arabian Peninsula J6 Night Battle Captain with U.S. Army 10th Special Forces Group; Ensured constant communication capability for front line forward deployed field teams.• Accomplishments of team directly contributed to numerous awards: 100th Air Wing & 501st Combat Support Wing Communications & Information Medium work center of the year for 2003, 2004, 2005, 2006, and 2007. Air Force OutstandingUnit Award, 2004.

Hurlburt Field, Fl

Communications/Computer Systems Operations Craftsman, AFSC 3C051.Configured, maintained, and administered deployable communication team hardware and software packages for zero-notice deployment to anywhere in the world. Built Initial Communication Element (ICE), and Theater Deployable Communication Integrated Communications Access Package (TDC/ICAP) system packages to ensure the availability, reliability, and security of systems for deployed unit customers. Performed first line, second line, and third line support for unit customers to achieve near- perfect uptime. Interfaced with sister organizations to ensure timely and minimally intrusive service transitions.Selected Accomplishments• Deployed to Karshi-Khanabad, Uzbekistan, and fielded fully operational secure network within eight hours of employment; built $15M network on three classification enclaves and supported 500 users.• Activated $900K in U.S. and Coalition Forces network terminals for deployed unit.• Assisted deployed team by telephone during critical network outage, led to seven-minute restoration time.• Created checklists and automation scripts to reduce ICE system setup time by 40%.• Created all-in-one boot CD for system configuration and emergency data recovery for failing equipment.• Reconfigured $40K in equipment in one day for forward deploying unit; provided communications services for 110 soldiers.

Bachelor Of Science (B.S.), Information Technology, 3.5

Bs, Information Technology

Education record