Provided exemplary customer service and student support to over 250 prospective students. - Owned end-to-end sales and recruitment for Wilfrid Laurier’s Master of Public Safety and Master of Computer Science programs; represented the company while interviewing candidates and supporting them through the application process, exceeding client outreach metrics by 6%.- Developed an alternate admissions pathway for the Masters of Computer Science Program to promote customer success… Show more Provided exemplary customer service and student support to over 250 prospective students. - Owned end-to-end sales and recruitment for Wilfrid Laurier’s Master of Public Safety and Master of Computer Science programs; represented the company while interviewing candidates and supporting them through the application process, exceeding client outreach metrics by 6%.- Developed an alternate admissions pathway for the Masters of Computer Science Program to promote customer success, increasing the number of qualified applicants by 33% per term. - Ensured proper document submissions for clients (including supplemental materials such as personal, medical, and prior education) and maintained organized, data accurate records in the CRM. - Shared expert knowledge of domestic and international student recruitment and program application best practices, achieved 90% retention rate for high-risk students.- Owned, developed, and maintained a pipeline of qualified applicants, engaging in regular applicant tracking to aid in program growth. Show less

Supported a team of 7 Enrollment Advisors by managing, coordinating, documenting, and assigning customer accounts, while ensuring that clients were directed to the appropriate resources.- Assessed eligibility qualifications for over 500 students, providing resources and alternate solutions to individuals who failed to meet admissions requirements.- Ensured application adherence to university policies, conducted audits, and proactively created promotional materials to increase… Show more Supported a team of 7 Enrollment Advisors by managing, coordinating, documenting, and assigning customer accounts, while ensuring that clients were directed to the appropriate resources.- Assessed eligibility qualifications for over 500 students, providing resources and alternate solutions to individuals who failed to meet admissions requirements.- Ensured application adherence to university policies, conducted audits, and proactively created promotional materials to increase applications. - Created and facilitated quarterly employee events as a key member of the Culture Club to promote an engaging environment for all staff. Show less

Utilized strong verbal, written, and interpersonal communication skills to conduct in-person and virtualinterviews for open roles, finding the ideal candidate for each organization while providing personized customer service to each applicant. - Engaged in client-centered and proactive applicant support and account management, while ensuring applicant quality.- Assisted applicants with resumes and interviews to help them achieve their professional goals,continued to support… Show more Utilized strong verbal, written, and interpersonal communication skills to conduct in-person and virtualinterviews for open roles, finding the ideal candidate for each organization while providing personized customer service to each applicant. - Engaged in client-centered and proactive applicant support and account management, while ensuring applicant quality.- Assisted applicants with resumes and interviews to help them achieve their professional goals,continued to support candidates as they transitioned into their new roles.- Engaged in proactive professional sales and negotiation correspondence with clients, hiring managers, and interview panelists. - Owned, developed, and maintained a sales pipeline of qualified applicants. Show less

Investigated mobile deposit fraud and used data trends to prevent future fraudulent activities and financial loss.- Protected customers by reviewing patterns and trends in clients’ accounts to determine the likelihood of fraud, achieved a 90% accuracy rate.

Provided excellent customer support globally to teams in the United States, Israel, the UnitedKingdom, and Canada in an accessible and timely manner.- Created and ensured quality of company standard images using MDT.- Coordinated Information Technology projects for Canada and the United States, engaging inscheduling and providing user support whenever possible.- Utilized detail-oriented nature in weekly software and operating system patching.

Provided desktop support to employees and engaged in troubleshooting to solve hardware concerns. - Managed set up of desktop and other hardware for new employees, ensuring a seamless technological transition into their new role. - Assisted in weekly software and operating system patching in compliance with company protocol.

Provided international system support to employees and internal stakeholders via troubleshooting, organized and responded to IT support ticket requests.- ensured excellent customer service and support throughout troubleshooting and solution implementation process.

Monitored premises, ensured restricted areas were secure, and responded to emergency situations.- Addressed medical emergencies and urgent security incidents in a calm and logical manner, ensuring safety of all individuals on the premises. - De-escalated high-risk situations and supported individuals in crisis using compassion and crisis management best practices.- Maintained PERC clearance.