Ryan Santos Email and Phone Number

* Supervised special projects team which schedules game moves, installations, and removals, and prepares, executes, and verifies game conversions and engineering updates.* Created and managed project plans using Microsoft Project and Microsoft Excel for major game installations and special projects.* Communicated project status to upper management on a daily and weekly basis for high impact projects through a project dashboard and status updates.* Utilized SAP for order entry, parts inventory status, bill of materials research, compliance research, game conversion configuration, parts classification, and equipment master research.* Contributed to the nationwide conversion team to increase velocity of the game conversion process. Specific deliverables included a Microsoft Excel spreadsheet and Microsoft Visio flowcharts for nationwide use.* Provided technical support for Southern California field service technicians.

* Designed a custom Microsoft Access database to manage quotation requests, order entry, invoicing, shipping, production scheduling, contact management and preventive maintenance.* Responsible for cost of goods sold and revenue from production shipments of coated optics, mass measurement crystals, and intra-oral photography mirrors.* Managed facilities personnel to repair, maintain, and upgrade production equipment, including all vacuum coating chambers, coating instrumentation, cleaning equipment, CNC cutting tables, and grinding equipment.* Managed the facilities group and vendors to repair and maintain the building services, including plumbing, compressed air, HVAC, electrical, elevator, and landscaping.* Created and directed the use of the company-wide production schedule to achieve on-time delivery.* Controlled information technology within the company including workstation hardware, network hardware, computer software, and telephone systems.* Created tooling and part drawings using Microsoft Visio, TurboCAD, and SolidWorks.* Led a cross-functional team to develop the company annual plan including major goals, milestones, and key tasks.* Facilitated problem solving sessions with personnel from production, engineering, and sales using cause and effect diagrams with a focus on customer care.

* Implemented a new enterprise management system incorporating all customer and vendor contact information and interactions, staff attendance, employee training records, and customer order information.* Supervised the creation of documentation for production processes and safety procedures.* Created CNC programs for cutting glass into shapes ordered by customers.* Provided engineering support for the cleaning of commercial and precision optics.* Implemented project performance tracking within the total enterprise management system.* Improved the electroplating process by creating documentation, training production personnel, and implementing process improvements to deliver consistent quality and decrease cycle time.* Researched and developed methods of packaging optics for improved handling and decreased packaging cycle time.* Presented safety training to all personnel and performed safety audits with responsibilities as the safety administrator.

* Provided engineering support for the coronary and peripheral stent production lines.* Conducted research activities for surface finishing of devices and fixtures, including electropolishing, sputtering and electroplating.* Performed experiments on surface roughness, elongation, radiopacity and magnetic susceptibility of materials.* Participated in the development of novel alloys for coronary and peripheral devices.* Designed research and development fixtures using AutoCAD, Vellum, and SolidWorks.* Coordinated leasing assignments for 150 computers for the department.

* Assembled dilatation catheters on a manufacturing line to learn the fundamentals of manufacturing coronary devices.* Performed software validation of new on-line testing equipment in the guide wires group.* Compiled the database for freon removal from manufacturing procedures across multiple product lines.* Documented testing procedures and manufacturing processes in the dilatation, guiding catheter, and stent areas.* Supervised quality control individuals on the guide wires assembly line.* Utilized Design-Ease, Design-Expert, and Statistica in product development experiments.* Validated equipment, processes, and test procedures according to corporate procedures.* Composed thesis pertaining to the electroplating process.