Ryan S. Email & Phone Number

Leveraged ability to learn quickly to go from being trained on material to training new hires on material within 6 weeksDeveloped and implemented new strategies to resolve complaints resulting in 100% quicker turnaround times with more clarity and qualityConduct in depth account analysis to find root cause of issues and collaborate inter departmentally to resolve customer complaints including funding issues, credit disputes, customer service complaints, and moreMaintain extremely high quality and accuracy with over 99% quality assurance scoring month over month

Lehi, Utah

Efficiently navigate multiple systems to assist membersMaintain working knowledge of documentation requirementsEffectively communicate input needed from members to assist in completion of application processTake on additional elevated tasks while maintaining high level performance in current roleParticipate in leadership fast track program

American Fork,

Coach and teach tellers toward a better execution of policy including accuracy in transactions and fraud preventionMaintain efficiency in a fast paced, low supervision environmentHelp to resolve customer concerns such as tracking down incorrectly allocated funds and educating customers around branch policy, deescalating upset customers

American Fork, Utah

Provide excellent customer serviceBasic cash handling, balancing personal cash drawerSharing the benefit customers may receive from other products or services

Provo, Utah

Assisted in interviewing, hiring, and training of new employeesCoach and lead a team of 8+ server assistantsOpening and closing the restaurant ensuring close attention to detail