Managed a team of product owners, project managers, analysts, and architects to deliver on product improvements and enhancements to comply with overall product visions and roadmapOperated product roadmap and backlog, planned out and executed new Privacy and Legal requirements and regulations each year as required by state laws. Maintained adherence to project budgets and initiated new projects through the lifecycle from conception to implementationOwned and implemented CCPA (Do Not Sell) product across 150+ properties covering all T-Mobile owned brands to ensure company compliance with California state regulationsImplemented Global Privacy Control in compliance with CCPA regulations, ensuring T-Mobile adherence to data selling restrictions avoiding monetary fines and FTC restrictive litigationDrove functional enhancements across all T-Mobile brands for state compliance regulations Provided continual assessment and insight in T-Mobile compliance with all applicable state laws, including CCPA, CPRA, COPPA, DNS, GDPR, GPC, State Suppression, and Cookie Consent managementAnalyzed customer behavior and interactions with T-Mobile Privacy products to enhance customer experience and removed dark practices to align with FTC requirements

Manage development and implementation of complex cross functional enterprise wide initiatives to drive cost savings and sales growth Support of Merger IMO projects to drive integration across Sprint and T-Mobile web sites to support 1 Brand as the NTM. Delivered multiple successful projects to align the customer experience to support base customers.Drive multifaceted functional enhancement across web and app for Sprint.com and Boost Mobile. Responsible for all aspects from beginning to end including project planning, execution, timing, functionality, quality, and cost.Regularly develop and deliver communication for chief level executives and transformation office strategic planning sessions. Coordinated through multiple internal teams, T-Mobile merger integrations teams, as well as 3rd party vendors and contractors.Lead the Digital efforts to support the Boost Divestiture. Setup new processes and JIRA instance to support all activities needed to support ongoing business post divestiture.Lead digital development projects with teams of 60-80 across multiple locations, involving all aspects from requirements and strategy definition to user experience and development of front and back end development.Roll out new web and app enhancements to reduce calls to care for customers previously unable to self-serve. Deployed initiatives over last 12 months that saved ~100K ($500K) calls per month from having to call care.Complete analysis on current stability, API failure rates, and customer satisfaction across web and app platforms to ensure future projects are addressing key outstanding areas

Oversaw multiple projects across all phases of development for both KC and Bangalore offices for Revenue Cycle Reporting and Analytics solution.Directed all phases of Revenue Cycle Analytics projects from initial project planning and scope definition throughout development to releasing solutions as generally available to all clients, broadly adopted in market segment.Managed the development of a brand-new Revenue Cycle solution from product design to release to market.Monitored project status and development against project plan and make timeline and resourcing adjustments as needed, mitigating risks as they occur.Collaborated with the agile development teams to plan project sprints and milestone breakdown.Performed Scrum Master Role in daily stand up meetings, as well as facilitating all agile ceremonies.Implemented and maintained development best practices.Led integration projects to merge platforms between acquired legacy programs.Facilitated in PPM software integration and roll out throughout development. This included process and data definition, system implementation and education to user base.

Responsible for tracking all development initiatives and projects throughout IP DevelopmentCreated and maintained reporting and tools required to provide visibility on project status and investment levels direct to executive leadership Developed processes to improve communication throughout the development life cycle Track investment levels and technical capacity utilization to ensure alignment with corporate imperatives and leadership expectations Provided ad hoc reporting and data analysis as needed to all levels of executive leadership Presented education on documented processes to the PM community to ensure PM alignment and understanding to published PMO best practices Responsible for tracking capitalization rates throughout development and reviewing all required documentation to remain compliant with GAAP standards.