Ryan Smith Email & Phone Number

Gillingham Business Park, England, United Kingdom

Gillingham, England, United Kingdom

· Coaching team members to work more efficiently and deliver great customer experience.· Using technology as a tool to develop people.· Enforce company policy and working with team members who are under performing.

Gillingham, England, United Kingdom

Gillingham

Gillingham

• Pro-actively leading and working alongside a team of 8 to ensure both key business objectives are met whilst ensuring personal development is high on the agenda.
• As well as assisting team members to grow and achieve business set KPI’s, this role has included assisting team members who are performing lower than required to ensure the wellbeing of the team.
• Input into a business wide meeting to ensure alignment, innovation and growth of the business.
• Motivating and aspiring a… Show more
• Motivating and aspiring a team ensuring that appraisals and development plans are accurate and customised to team members. Show less

Gillingham, Kent, United Kingdom

• Going over and above to ensure that the customers’ needs and expectations are met at all times and if necessary following the companies complaint procedure ensuring a good outcome for both the business and the customer.
• Learning new technical skills to allow me to investigate in depth calls that are not resolved easily by our first line support.
• Assisting in business critical projects with tight deadline and unexpected challenges.

Ashford, Kent

• Second point of contact for all customers for product/solution support.
• Accurately updating and maintaining internal records and systems.
• Supporting the business by ensuring excellent Customer service internally and externally
• Logging calls on a support database.
• Providing technical support via telephone, e-mail and comms to our customers.
• Installing new systems.

Maidstone

• IT training apprenticeship
• Logging calls and working in a help desk environment.
• Planning and implementing a small network.
• Installing and configuration of Hardware and Software.
• Troubleshooting and resolving end user issues. NVQ: Level 3 NVQ IT Professional Pass ADITP: Advanced Diploma for IT Professionals - City and Guilds Pass501 – Planning for the delivery and acquisition of IT services..
• Troubleshooting and resolving end user issues. NVQ: Level 3 NVQ IT Professional Pass ADITP: Advanced Diploma for IT Professionals - City and Guilds Pass501 – Planning for the delivery and acquisition of IT services..

Hempseast Valley

• Working with customers on collection and helping out with customer problems and requests.
• Working in the stock room.
• Having the chance to be in charge and managing my own team.