Ryan Stephens Email & Phone Number

Bogotá D.C. Metropolitan Area

As a General Manager of an offshore sales team, my role is to lead by example, foster a collaborative and results-driven culture, and achieve sustainable business growth. Communicating expectations, objectives, and setting clear goals for the team.

Alpharetta, Georgia, United States

• Determine staffing needs in regards to hiring, termination, and rotation of positions• Direct staff and implement processes to ensure effective utilization of resources and office growth• Collaborate with team leaders, AGM's, and other GM's within the department and cross departmentally to strategize how to increase revenue and problem solve issues• Monitor and follow up with individuals to support and encourage performance, to achieve individual/team goals• Generate leads, make calls, quote new business, and provide the tools and resources in order to increase company profits• Train, develop, and measure performance to maximize each persons' potential • Maintain up-to-date awareness of company activities, industry trends, and government regulations to ensure the office is always in compliance• Create a positive and energetic atmosphere to increase productivity, and encourage a fun work culture

Alpharetta, Georgia, United States

• Assisting with routing guide, carrier selections and stabilizing high priority lanes by • Making sure operational standards are met, and that we are putting the best carrier on each load• Escalation point for my team on issues and showing them how to work through them to find the solution• Drayage Captain, pushing dray initiative and getting 75% of office to be involved with drayage• Hold reps accountable by enforcing rule(s), and expectations. • Issuing disciplinary action if warranted and keeping a paper trail on all incidents.

Alpharetta, Georgia, United States

• In charge of new hires on for my team, and being in the top 3 ranking for my first 3 training classes • Conducted interviews to find the best candidates to fulfill the rep role • Create and execute SOPs for team on Accessorials, activations. options, tutorial guides, ETC.

Alpharetta, Georgia, United States

• Work with brokerage team to find domestic logistic solutions for our customers.• Find valuable carriers to work with and grow their services with Nolan• 6th in volume of trucks ran MTD out of 54 reps from my 2020 entry class,• Volume of loads ran percentage for Q2 MOM• April 38.6%, May 32%, % June 20.5% (pacing)• Profit margin percentage for Q2 MOM April 32.5%, May 33%, June 11.76%• Profit margin for Q2, $170,000

Online

- Handle high emotional situations, while providing a calm demeanor to offer effective solutions for our clients- Provided customer’s with service that set us apart from our competitors - Built a strong rapport with our customers and provided them with quick turn around on their request, whereas I became many clients “go to agent”- Reduced our churn rate from 18% to 12% within 4 months by having great customer relations- Company adopted my proposed workflow to increase worker productivity by 7% over a span of a month- Promoted the company brand & mission to clients by providing excellent service- Offered client’s new services to assist with their need’s they didn’t know we offered- Managed high inbound call volumes with an average of 40+ inbound calls per day

Greater Atlanta Area

- Performed competitive gap analysis to identify keyword opportunities and untapped topics for growth- Conducted weekly and monthly reports to monitor traffic and alert stakeholders on noteworthy developments- Facilitate email outreach campaigns: building lists, segmenting by persona/opportunity type, and personalizing the messages to increase engagement with recipients.

- Implement short and long-term trade strategies by executing and promoting various yield models through a variance of analysis and spot rate quoting that resulted in increased revenue of $25 million from 2016 to 2017.- Audit sales contracts to ensure agreements are set correctly and comply with the Federal Maritime Commission (FMC), which resulted in saving the company over $500,000 dollars in missed contract errors.- Created, developed, and proctored training materials for our contracting system. - Teach various departments on the tools & fact sheets created that streamlined day to day task involving the Transpacific Trade.- Produce weekly performance reports, and cost analysis on internal and external customers to guide global sales team on targeted specific projects to reduce costs and increase sales.- Increased export Transpacific utilization by 13% within the span of one year.

- Recognized as the number one performer at creating the most bills of lading with the most accuracy. - Quickly promoted to documentation auditor, which involved heightened responsibility, based on strong performance in customer service & data entry.- Handled large amounts of email’s quickly and efficiently, whereby I was able to improve my productivity by 25% - Great organizational skills that allowed me to proactively call customers and notify them on important details/status regarding their shipment.- Know extensive knowledge of international trade regulations and compliance laws/restrictions, that allowed me to answer customer's questions quickly and accurately when it came to rules and regulations about their cargo.- Maintain a high-volume workload within a fast-paced environment. Assisted an average of 300+ clients in any given week and consistently met performance benchmarks in all areas (speed, accuracy and volume)

Associate'S Degree, Small Business Administration/Management

Education record