Ryan Stephens Email & Phone Number

Bogotá D.C. Metropolitan Area

As a General Manager of an offshore sales team, my role is to lead by example, foster a collaborative and results-driven culture, and achieve sustainable business growth. Communicating expectations, objectives, and setting clear goals for the team.

Alpharetta, Georgia, United States

• Determine staffing needs in regards to hiring, termination, and rotation of positions
• Direct staff and implement processes to ensure effective utilization of resources and office growth
• Collaborate with team leaders, AGM's, and other GM's within the department and cross departmentally to strategize how to increase revenue and problem solve issues
• Monitor and follow up with individuals to support and encourage performance, to achieve individual/team goals
• Generate leads, make calls, quote new business, and provide the tools and resources in order to increase company profits
• Train, develop, and measure performance to maximize each persons' potential

Alpharetta, Georgia, United States

• Assisting with routing guide, carrier selections and stabilizing high priority lanes by
• Making sure operational standards are met, and that we are putting the best carrier on each load
• Escalation point for my team on issues and showing them how to work through them to find the solution
• Drayage Captain, pushing dray initiative and getting 75% of office to be involved with drayage
• Hold reps accountable by enforcing rule(s), and expectations.
• Issuing disciplinary action if warranted and keeping a paper trail on all incidents.

Alpharetta, Georgia, United States

• In charge of new hires on for my team, and being in the top 3 ranking for my first 3 training classes
• Conducted interviews to find the best candidates to fulfill the rep role
• Create and execute SOPs for team on Accessorials, activations. options, tutorial guides, ETC.

Alpharetta, Georgia, United States

• Work with brokerage team to find domestic logistic solutions for our customers.
• Find valuable carriers to work with and grow their services with Nolan
• 6th in volume of trucks ran MTD out of 54 reps from my 2020 entry class,
• Volume of loads ran percentage for Q2 MOM
• April 38.6%, May 32%, % June 20.5% (pacing)
• Profit margin percentage for Q2 MOM April 32.5%, May 33%, June 11.76%

Online

- Handle high emotional situations, while providing a calm demeanor to offer effective solutions for our clients- Provided customer’s with service that set us apart from our competitors - Built a strong rapport with our customers and provided them with quick turn around on their request, whereas I became many clients “go to agent”- Reduced our churn rate.

Greater Atlanta Area

- Performed competitive gap analysis to identify keyword opportunities and untapped topics for growth- Conducted weekly and monthly reports to monitor traffic and alert stakeholders on noteworthy developments- Facilitate email outreach campaigns: building lists, segmenting by persona/opportunity type, and personalizing the messages to increase engagement.

- Implement short and long-term trade strategies by executing and promoting various yield models through a variance of analysis and spot rate quoting that resulted in increased revenue of $25 million from 2016 to 2017.- Audit sales contracts to ensure agreements are set correctly and comply with the Federal Maritime Commission (FMC), which resulted in.

- Recognized as the number one performer at creating the most bills of lading with the most accuracy. - Quickly promoted to documentation auditor, which involved heightened responsibility, based on strong performance in customer service & data entry.- Handled large amounts of email’s quickly and efficiently, whereby I was able to improve my productivity by.

Associate'S Degree, Small Business Administration/Management

Education record