Ryan Stewart Email & Phone Number

Remote

Portland, Oregon, United States

•Responsible for performing analysis of business routines with a focus on identifying key performance indicators associated with business line health and assist with implementing ongoing analysis of metrics. •Review and analyze existing procedures and make recommendations to enhance operational efficiencies and reduce risks while assisting in implementing best practices across the Commercial Lending space as related to process oversight. •Design and develop various automated tools to increase the efficiencies of internal processes. •Provide analysis of costs of existing operations and processes and prepare a cost/benefit analysis of any recommended changes. •Serve as the Communication & Engagement Coordinator for OR/SW WA Development Network. Oversee all communications and engagement activities for the Portland Region for over 4k employees.

Portland, Oregon, United States

• Prepared and presented business operation analysis for Consumer and Mortgage Default Operations that assisted in identifying business process gaps, risks, and inefficiencies. Analysis assisted Sr. Leadership in reducing operational costs and delinquency on a $42B portfolio.• Reviewed and analyzed procedures, processes, technology and made recommendations to standardize procedures and processes and recommended new technology or ways to improve existing technology such as assisting in the implementation of speech analytic, call back assist, and automating several of our Loss Mitigation processes.• Analyzed business performance metrics and Key Performance Indicators and provided recommendations which assist leadership make strategic operational decisions which assisted leadership in reducing overhead costs by $6MM.• Lead and managed employee engagement and development by acting as the Business Line Subject Matter Expert, reconstructed the new hire and onboarding program, develop, and implement monthly engagement activities, and created and rolled out a Career Development plan for nearly 500+ contact center employees.• Provided oversight for various Consumer Lending Loss Mitigation programs, including understanding applicable law, reviewing, and updating policies and procedures, and leading and coaching associates to meet business needs while exceeding customers' expectations.• Recipient of the 2019 Legends of Possible Award for leading various projects that led to improving business processes, reducing operation costs, and increasing business line staff production and efficiencies.

St Louis, Missouri, United States

• Managed a staff of 10+ relationship managers to assist borrowers through the loss mitigation process and try to prevent foreclosure. • Created, analyzed, and built reports through excel to maintain and increase production and efficiencies. Assisted the leadership team with creating and implementing various scorecards to track, analyze, and maintain employee performance. • Met and coached employees on a consistence basis to review performance, analyze statistics, celebrate successes, identify opportunities, and set goals. • Reviewed and maintained various Business Line Policy & Procedures. Including a entire review and revamp the business line Bankruptcy P&P which helped to reduce risks and increase efficiencies for the business line. • Consistently trained and developed new hires and active employees alike on company and business line processes, operations, and policy & procedures. • Helped reduce bank risks and borrowers harm by analyzing high-level escalated issues and coming up with a resolution. This occurred by working directly with senior leadership, building and maintaining a good relationship between various business lines, working with in-house and external legal partners. • Compiled, analyzed, and interpreted business line data and trends for Senior Leadership.

Greater St. Louis Area

• Managed a portfolio of 350+ loans to help mortgagors avoid foreclosure and assisted them through the loss mitigation process primarily for FHA/USDA/VA/Private Housing Authority loans. Obtained top 15% in the department for six out of twelve months in 2015. • Collected, organized, and processed all required documentation needed for mortgagors to be reviewed for loan modifications, short sales, and deed-in-lieu of foreclosures. • Was responsible for actively advocating for the mortgagor throughout the loss mitigation process, from the receipt of initial application to the completion of any program. Maintained above a 95% quality scores every month for both case and call reviews. • Was selected as the Chair of the Voice of the Employee Committee to discuss and resolve employee grievances, address process gaps, and establish ways to boost associate morale within the business line. • Certified relationship manager mentor to train & develop newly hired relationship managers within the business line. • Worked on specially assigned projects as delegated by upper management

Gahanna, Oh

• Provided positive, individualized world class customer service to hundreds of customers daily.• Assisted with new employee training and orientation including educating new hires on store policies, services, functions, and store operations.• Supervised and managed up to 80+ employees to ensure employees complied to store policies and consistently provided world class customer service. • Reviewed, analyzed, and maintained booking records for several stores with an annual revenue of $100MM+.• Ordered and maintained store office and operation supplies on a weekly basis. Responsible for reducing overall operational cost by 7% in 2013

Multiple

Columbus, Ohio, United States

• Greeted and assisted clients upon arriving at office.• Prepared, reviewed, and filed documents with the court on behalf of the law firm.• Analyzed state tax accounts and assisted as special counsel for the Attorney General to collect past due tax debts for the State of Ohio• Filed various claims with bankruptcy courts utilizing PACER/AACER• Collaborated with attorneys on conducting research as needed to resolve ongoing tax, bankruptcy, and estate cases.

Associate Of Applied Science(A.A.S.), Paralegal Studies, 3.4 Gpa

Associates of Science degree in Legal Studies

Mixology Certificate, Bartending/Bartender