- Developed a skilled workforce focused on team commitment / partnerships. Including but not limited to: core values, sales and operations budgets, performance standards, customer service standards, loss prevention standards, policies & procedures, merchandising standards, incentive programs, and daily operating protocols.- Analyzed statistical reporting and scorecards reflecting Key Performance Indicators; identifying trends, successes and opportunities to devise new strategies to support sales and productivity goals.- Provided feedback on Marketing.-Created a Growth Implementation Plan where I developed, mentored and promoted associates into successful General Management, Sales Management and Operation Management Roles.-Best Of Canada/District Achiever based on overall final results (National Scorecard).-District Net Promoter Score (NPS) Champion for improved business functions, increased customer loyalty/retention.~Increased sales to $22m in 2014. 2% Same Store Comp.~Closing Ratio +3% vs. (Prior Year)

Enhanced associate productivity through effective training and coaching in sales and service programs, ensuring a consistently high level of customer service. Lead from the front, providing direct supervision to all staff.Key Responsibilities:Store Revenue and ProfitabilityMonitor department performance against budgeted revenue.Manage inventory levels based on business trends in collaboration with the Operations Product Process Manager.LeadershipRecruit, train, and develop associates in relevant areas.Perform Floor Manager duties as necessary.Provide ongoing coaching and training opportunities for associates.Customer ExperienceCoach and guide associates in customer service skills.Collaborate with the leadership team to enhance overall store presentation.

Leveraged a dynamic sales approach to uncover customer needs and deliver tailored technology solutions. Stayed ahead of the curve by keeping up with the latest products, industry trends, and competitor offerings. Consistently exceeded company standards across all key performance metrics!Proudly recognized as a 3-time Circle of Excellence and President's Club Elite Member for outstanding achievements!