Responsible for end-to-end pre-sales activities for all platform solution offerings. Trusted advisor helpingstrategic and enterprise customers solve privacy, data governance, GRC, and AI governance challenges.Technical lead for tailored pre-sales product demos, discovery calls, sales calls, account strategy, POCs,evaluation of use cases, and RFP/RFI responses throughout the sales cycle.

Partnered with enterprise sales organization on SAP Qlik Data Integration B2B SaaS and on-premise solutions sales opportunities. Technical lead for tailored pre-sales demos, discovery calls, sales strategies, account planning, POCs, statements of work (SOW), and RFI/RFPs as a trusted advisor to prospects throughout the sales cycle.Exceeded sales goals by achieving 242.66% quota attainment on $13.5 million TCV target in 2021, and 100.9% attainment on $10 million ACV target for 2022 driving revenue growth; added major net-new logos for enterprise and strategic accounts.Product Manager, voice of the customer, and SME for Gold Client, Qlik’s SAP test data management solution.Partnered with product marketing, digital, and branding teams to develop sales materials, white papers, webinar series, product blogs, knowledge base articles, product positioning, and web page optimizations to improve lead generation.Evangelized Qlik solution offerings at public speaking marketing events including local SAP ASUG trade shows.Designed and implemented a customer success process based on KPIs to ensure a positive customer experience, improve service delivery, drive technology engagement, and increase customer retention.Supported sales enablement for the partner management organization by providing technical expertise on Qlik SAP solution offerings to help develop new joint go-to-market strategies with GSI partners.Managed Qlik’s SAP partnership for certification, application readiness checks, and SAP Store listings.

Oversaw global IT operations team owning AIX, Linux, and Windows environments supporting enterprise software applications.Developed, and continually improved server patching policy and strategy in collaboration with security and operational teams to ensure reliable infrastructure and operational excellence for critical business applications.Directed vulnerability management process for operating system vulnerabilities, identified through Nexpose reporting insights, to improve IT security posture and limit external risk exposure.Prepared and delivered reports and recommendations to address existing and potential trouble areas in operating system vulnerabilities across the organization.Vendor and SLA management for outsourced IBM infrastructure support teams.Partnered with ServiceNow configuration management team to keep CMDB up-to-date with server details for business service mapping to identify which servers are supporting critical business applications. Improved MTTR incidents of supported servers by 50%.

Headed global testing center of excellence (CoE) team, managing regression and performance testing suite with more than 1,000 automated business processes covering core enterprise applications including: SAP ERP, CRM, e-commerce sites, and ServiceNow (SNOW).Implemented Tricentis LiveCompare tool globally for AI-powered SAP change intelligence, and developed a process for SDLC test audit, and user license analysis capabilities for 32 SAP landscapes.Responsible for automated testing execution, defect triage/resolution, and reporting prior to production deployments to support CI/CD strategy and vision.Embedded testing best practices into enterprise ITIL processes including change, incident, and problem management using ServiceNow ITSM platform. Supported user acceptance testing (UAT) and integration test plans for digital transformation project delivery teams based on acceptance criteria using agile methodologies. Developed and maintained ServiceNow service catalog workflows for testing services. Talent management and mentoring of Whirlpool and offshore Quality Assurance teams.Implemented Solution Manager Change and Release Management (ChaRM) process globally, leading cross-functional teams, and provided post-implementation troubleshooting support for regional go-lives.Revamped SAP QA refresh process to reduce cycle time from 10 days to 3 days by leveraging AWS SAP HANA cloud infrastructure.

Developed, defined, and implemented an SAP QA system refresh strategy for the organizationResponsible for North American SAP landscape strategy during major SAP system consolidation project, SAP CRM implementation, and SAP ECC EHP8 upgrade and HANA migrationLead SAP Solution Manager ChaRM implementation for Whirlpool's North American ECC and CRM application landscapes

•Conducted recitations for a senior-level IT project management course•Instructed a freshman-level lab for introductory UML modeling and SQL•Managed course learning management system

A software company focused on serving the needs of the financial industry, providing web-deployed solutions for hedge funds, single and multi-family offices, and Registered Investment Advisers. • Developed product enhancements and bug fixes for an enterprise portfolio management software package, ATWeb• Partnered with business analysts to ensure industry critical specifications and quality expectations were met• Collaborated closely with members of the application development team in preparation for the next release of ATWeb, version 5.1

Global leader specializing in interactive marketing. ExactTarget focuses on multiple marketing channels including email, mobile, social, and the web using data-driven solutions to provide a highly regarded service to marketers around the world.• Worked closely with the software quality assurance team in the development of automated testing solutions• Played a key role in the development of a distributed parallel testing suite used for the efficient and effective performance of quality assurance tests for build changes• Executed, updated, and maintained project plans for multiple projects• Gained a higher understanding of the complexities and challenges within the industry, and specifically those facing ExactTarget as a growing software-as-a-service company.