Ryan Taylor Email & Phone Number

• Assist in training and development of newly hired tellers and CSRs
• Provide coverage at branch locations in Houston area as staffing needs dictate
• Resolve client grievances and inquiries escalated from tellers/CSRs
• Work with branch management in completing various periodic audits related to cash reconciliation, document retention and branch controls

• Perform various teller transactions
• Responsible for opening commercial and personal accounts in accordance with bank and federal regulations
• Cross sell bank products and services during account opening process to establish and maintain mutually beneficial client relationships

The Woodlands, Texas, United States

• Analyze daily merchant batch settlements for parameter violations and initiate proper adverse action in order to mitigate loss
• Investigate high risk or suspicious transaction activity with merchants, card issuing banks, and cardholders in order to determine the proper action
• Communicate with merchants & sales offices regarding exception activity and request additional documentation to support transaction activity.

Houston, Texas, United States

• Supervise daily operational and compliance functions of the branch such as reconcilements, branch audits, reporting, controls, records management, approvals, and branch opening/closing procedures.
• As CIP Analyst, conduct thorough reviews of all consumer and commercial accounts opened by each of the bank’s eleven branches to ensure compliance with federal Bank Secrecy Act (BSA) and Customer Identification Program.
• Prepare and maintain Account Exception Report detailing errors discovered during account reviews.
• Efficiently communicate with and advise new account personnel and branch managers regarding necessary corrections to accounts opened and other general new account policy and procedure inquiries.
• Assist BSA department with preparing Currency Transaction Reports (CTRs) and other general duties as necessary.
• As a teller and personal banker, responsible for ensuring all new consumer and commercial accounts are opened properly and in compliance with federal and bank-specific regulations (i.e., proper forms of customer.