Reporting to the divisional director, I work closely with our corporate self insured client base to ensure that our services across all three of our core product lines continue to exceed our clients' expectations. By using my deep technical and operational understanding, I am competent and capable of acting as the intermediary between our clients and our operational leads. I am highly adept at data interpretation and management: using this understanding I support our clients to… Show more Reporting to the divisional director, I work closely with our corporate self insured client base to ensure that our services across all three of our core product lines continue to exceed our clients' expectations. By using my deep technical and operational understanding, I am competent and capable of acting as the intermediary between our clients and our operational leads. I am highly adept at data interpretation and management: using this understanding I support our clients to manage their risks and improve their claims performance by use of decision support information, introduction to innovative risk reduction technologies, and through claim management initiatives. I also support the business with new business opportunities. I am a competent and articulate communicator, able to respond to all stages of the tender process with confidence drawing on my technical capability to ensure credibility. My understanding of the the operational capability ensures that prospective and existing clients are matched to the services that best meet their needs.Level: Senior Management Show less

Managing a team of paralegal claim handlers, together we provided a market leading legal-led TPA solution to one of the UKs biggest and most complex commercial fleets. As the day to day contact for the client, I successfully led and maintained the relationship, working closely with the directors as required. Key responsibilities include;- promoting a continuous improvement culture and conducting process reviews - production, creation, and interpretation of management… Show more Managing a team of paralegal claim handlers, together we provided a market leading legal-led TPA solution to one of the UKs biggest and most complex commercial fleets. As the day to day contact for the client, I successfully led and maintained the relationship, working closely with the directors as required. Key responsibilities include;- promoting a continuous improvement culture and conducting process reviews - production, creation, and interpretation of management information (MI)- managing a significant, multi million, pound claims spend- liaison with internal and external stakeholders and suppliers- providing technical supervision of suspected fraud and complex injury files - people management including recruitment and interviewing, appraisals, performance reviews- client account and relationship management- conversant in all aspects of clients' insurance programmes.Level: Mid Management (17 direct line reports) Show less

Corporate claims management with a focus on operational quality. Responsibilities include;- authorising withdrawals from client accounts- allocation of new matters - maintaining a small portfolio of suspected fraud files- promoting operational and technical best practice - assisting in team management including recruitment and interviewing, appraisals, performance reviews- mentoring, coaching and development and acting as a referral point- deputising for Defence… Show more Corporate claims management with a focus on operational quality. Responsibilities include;- authorising withdrawals from client accounts- allocation of new matters - maintaining a small portfolio of suspected fraud files- promoting operational and technical best practice - assisting in team management including recruitment and interviewing, appraisals, performance reviews- mentoring, coaching and development and acting as a referral point- deputising for Defence Operations Manager- counter fraud strategy, reporting, policy setting, identification and management. Level: Junior Management Show less

Corporate claims handling with a focus on operational quality- authorising withdrawals from a client account- allocation of new matters - maintaining a portfolio of fraud orientated files - promoting operational and technical best practice - assisting in team management including appraisals, performance reviews, mentoring, coaching and development- deputising for Defence Operations Manager- counter fraud strategy, policy setting, identification and management… Show more Corporate claims handling with a focus on operational quality- authorising withdrawals from a client account- allocation of new matters - maintaining a portfolio of fraud orientated files - promoting operational and technical best practice - assisting in team management including appraisals, performance reviews, mentoring, coaching and development- deputising for Defence Operations Manager- counter fraud strategy, policy setting, identification and management. Level: Junior Management Show less

Corporate claims handling- varied portfolio of claims including complex property damage and personal injury- particular responsibility for counter fraud procedure, strategy, tactics and handling- reporting to clients on fraud issues and cases where criminal action may be appropriate - counter fraud supplier managementLevel: Senior Technician

Corporate uninsured loss recovery- preparing Court documents for issue- portfolio of Small Claims Track pre and post issue claims- negotiating settlement of claims- reviewing and advising on prospects- dealing with claims from instruction to trialLevel: Technical

Holding a variety of positions with mixed responsibilities including;- Handling personal injury claims on behalf of European insurers - MOJ portal claims - First party property damage- Third party property damage and credit hire- Recovery of debts owed under subrogation rights- IT change support and project implementation - Training and peer development