Ryan Tuttle Email & Phone Number

Provide Tier 2 and 3 technical support to clients from over 35,000 K-12 schools and organizations across the nation viaphone, email, and chat.o Implement processes and programs to create efficiencies within the workplaceo Develop an average of 24 Knowledge Base Articles/Training Materials for Tier 1/2/3 Support Engineers and Clients.o Assist QA with regression testing for company software and hardware.o Internal subject matter expert on Emergency Management and Raptor Alert products.o 300+ cases closed on average per month.o Troubleshoot school student information systems data errors and issues via Clever and ClassLink.o Onboard and mentor 5 new hires.o Problem solving focused approach for emerging issues which shortens response time significantly.o Use Salesforce to document client information, issues, and step-by-step notes.o Assist in Active Directory Integration with LobbyGuard Visitor Management Kiosks.o Install hardware/software for LobbyGuard Solutions’ Frontdesk and Kiosk products.o Design/edit printer badge Templates for Clients using DYMO Software.o Provide Tier 2 and 3Visitor Management Kiosk/Software Support for end users.o Assist Sales, Client Services, and Accounting via troubleshooting software, scanners, and printers.o Maintain an average of 95% Client Net Promoter Score Review per month.

Houston, Texas Area

Provided excellent customer service to clients. Troubleshoot errors in car dealership software and escalated issues to programmers. Answered and walked clients through different processes involving the software.

Houston, Texas Area

Primary tasks and responsibilities include verifying identification to prevent underage entry to the bar, handling security concerns both in the bar and on the property itself, and the removal and escort of persons in violation of bar policies under a variety of situations and conditions.

taking and serving customers’ Orders,providing exceptional customer service, Performing everyday cash box tasks such as balancing, money handling and money distribution among drawers.

Worked together with a team to ready inventory for shipment.

Primary tasks and responsibilities include filing and organizingclient paperwork, entry of client information, establishing client tocompany relationship, scheduling client appointments forconsultation and expediting client information for claims and policies.

Bachelor Of Science (B.S.), Sociology And Anthropology

Bachelor Of Applied Science (B.A.Sc.), Sociology With Anthropology Emphasis, Minor In Business Management

Activities and Societies: Beta Gamma Omega fraternityWas involved with the Lumberjack Marching Band for the years of 2008 and 2009. Was.