Ryan Walker Email & Phone Number

Aggregated data of top call drivers, root cause analysis and resolutions for technical support call centers for Boost Mobile.

Lead trainer for Google hardware and digital content support. Instructor-led training for large class sizes in order to ramp up call center contracts in technical and consumer support. Instilled the virtues of excellent customer service and troubleshooting for both mobile phones and tablets, as well as digital items and services.

Writing technical documentation (How To's, Troubleshooting, and Walkthroughs) for Android and Apple devices in HTML for Sprint's customer support database.

Testing social media, messaging, and voIP calling apps for T-Mobile on Android, iOS, Windows, and MacOS. Cross platform testing of user interface, user experience and ease of use, commerce and e-store purchases. Tested voIP quality in-field, at HQ, and home.Responsible for creating test plans, running cross-platform tests between operating systems, filing.

Lead trainer for Radioshack's Mobile Product Support - ramp up of large class sizes for call center. Passed along my previous experience in delivering excellent customer service, troubleshooting of mobile phones of all types and operating systems, as well as how to explain complex technical information to users of varying levels of expertise.

Receive incoming call, chat, and forum inquiries regarding issues arising from common to advanced usage issue on Android, iOS, Blackberry, Windows Phone, BREW devices, as well as wireless modems and aircards. Often assisted in setup of home WLAN systems. Responsible for resolving customer issues and education on devices, prevent future call backs, and.

- Manager of installation projects across multiple states- Responsible for timely coordination of scheduled consultation, measuring, demolition, delivery, and installation timelines for home and contractor appointments- Managed and merchandized high-end flooring store in multiple locations, rallying team to meet sales goals, store cleanliness, incoming.