Ryan Walter Email & Phone Number

I am an easy-going guy, who is finishing his cyber security degree and want to pursue a career in cyber security.

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  System Engineer I

  Procureteq Llc

  Jun 2022 - Present - Kingstowne, Virginia, United States

  • Administer daily updates to the database tracking tool.• Collection and distribution of operations support weekly action reports.• Assign new work orders to operations support technicians/engineers • Check Solar Winds /Splunk concerning network and systems status on a recurring basis and take action to address problems or issues.• Perform Tier I & II troubleshooting, including server resets (Citrix), enterprise admin, SNMPc, pinging servers and workstations, creating /transferring user accounts in Active Directory• Cisco and Nortel configuration, initialization, and preparation of DVR, NVR, KVM, Workstations, Servers for shipment to post.• Post database updates and remote troubleshooting using DameWare, RDP, RemoteAnywhere• Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal • Manage ticket queue in CMMS /ServiceNow; update open requests and provide detailed work summary, close tickets with resolution information upon completion • Handle all incoming information technology service requests via phone, email, and face to face support • Assess all new and existing inventory; ensure hardware is appropriately labeled and stored in secure container • Coordinate with upper management to certify accurate database information within all systems; SPARTA, SharePoint, Active Directory, Splunk

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  Carroll Community College

  Information Technology