Ryan Wilson Email & Phone Number

Quincy, Massachusetts, United States

United States

- Schedule appointments following institution guidelines that support continuity of care and a high standard of timely communication, allowing for flexibility and triaging when deemed necessary- Assist in processing paperwork and completing administrative tasks associated with clinical care for all aspects for new patients including material requests, orders, and uploading records to insure smooth transition for continuation of care- Collect and relay detailed clinical information provided by patients, internal/external providers, and staff from ancillary services through different modes of communication and recordkeeping such as mail, fax, and shared electronic medical record systems- Manage materials to support the patient experience through monitorization and follow up with patients, hospitals, and other parties on material status, review and organization of medical records, and coordination of specimen receipt and patient care documentation

- Multitask between customer contact channels—utilizing methods such as phone, email, and chat systems—to field customer inquiries while maintaining individual and department performance goals- Research and resolve complex customer situations using the knowledgebase, Rite Aid website, and escalation steps when necessary to ensure customer satisfaction - Assist in the training and development of other department staff members through direct shadowing and hiring evaluations-Provide friendly and engaging experience for each and every customer interaction with aims for first contact resolution

- Respond to telephone, email, and walk-in inquiries, paying detailed attention to client desires to determine the best possible services that meet needs and specifications- Maintain communication between all departments within store to confirm production quality and manage time efficiently- Adapt to situations quickly when difficulties within different departments arise, adjusting to the departmental needs while maintaining positive customer relations- Produce and distribute contracts, paperwork, menus, and correspondence for departments and customers, employing a clear and concise language for efficient contact

- Cultivate positive relationships with customers through clarity and understanding of their specific needs within the Print Solutions department- Operate order intake tools to capture client project information and offer the appropriate solutions- Generate potential leads through the use of open ended and qualifying questions while engaging in a polite and friendly manner- Assist customers using self-service the copy machines and PC rentals, presenting solutions that can most benefit the client

- Engage with new technological changes and advancements within computer hardware and software to fully grasp the products Staples sells- Create positive and inviting environment to make customers feel welcome and willing to ask about their technology needs- Train and coach technology sales associates on exceptional customer service, consultative selling, and total solutions- Promote technology both in-store and at kiosk to achieve all sales and service goals, holding to standards of regional management

Prepare equipment used during teacher presentationsDemonstrate programs and software to teachers and studentsDevelop programs to aid graduate level researchPerform various additional duties based on the request of management

Aid with software and hardware issues to students and teachersAssist management with updating and repairing computers and softwareProvide information on how to use operating software to those in needRespond to incoming emails, calls, and help tickets across various locations

Bachelor'S Of Science, Psychology

High School Diploma

Activities and Societies: Academic Competition Wrestling