Ryan Bird Email & Phone Number

Denver, Colorado, United States

Boulder, Colorado, United States

Data Analytics:-Streamlined data architecture in collaboration with contractors and internal stakeholders, enabling self-service data marts for key segments to support data-driven decisions.-Established and executed UAT processes for various dashboards to validate accuracy, alignment with requirements, and readiness for deployment. Created processes for defect intake, tracking, management, and resolution.-Led the development and enhancement of dashboards, ensuring they tracked key metrics and user engagement effectively.-Directed the integration of CoPilot Data into Snowflake via ETL, leveraging Snowflake for data warehousing and analytics.Salesforce:-Led cross-functional teams in engineering and design to architect, build, and release a system enabling auto-renewal checkout and management for users in SAFe Studio. Prepared for seamless release by coordinating with stakeholders.-Directed the development of self-service renewal functionality, adding an invoice option for Bronze Partners and planning future expansions.-Managed the development and release of architecture for purchasing and provisioning e-learning and micro-credential products, ensuring alignment with product strategy.-Facilitated security and SOC2 compliance by supporting audit research, disaster recovery testing, and data loss prevention initiatives.

-Utilized Qualtrics NPS system to identify leading indicators, maintained a 100% follow-up rate for NPS detractors, and experimented with methods to increase response rates.-Executed targeted appreciation campaigns with redemption rates of 40% for partners and 30% for enterprises, driving customer loyalty.-Operationalized and updated customer and partner segmentation models in SFDC, building process logic and documentation in the playbook.-Experimented with a digital touch model to drive adoption of the Jumpstart Online Learning Series at enterprise subscription customers, expanding based on positive results.

-Conducted 1:Many customer demos and associated marketing with 3x increase in registrations -Streamlined partner compliance process with data gathering and enforcement-Hackathon Customer's Choice Award for Moments of Delight campaign-Created Measure & Grow Pendo campaign achieving 68% greater conversion than control group-Designed & implemented appreciation campaigns w/ redemption rates of 70% Partner & 42% Enterprise-Compiled and reviewed NPS feedback data and reported on emerging themes-Created Partner onboarding guides using Pendo for scaled experience

-Provided support & logistics for SAI delivered classes, immersion weeks, co-marks and global summits-Researched and implemented a variety of technologies for adaptation to virtual environments-Collaborated on crafting quickstart guides for newly developed product offerings-Assisted with customer empathy interviews to inform product development

Boulder, Co

Meetup Coordinator for global Meetup program:Meetup Kit production and global distributionMaintain SAI Meetup Calendar in coordination with organizersCollaborate with local meetup groups, event managers, and speakers to plan logistics for Meetups in sync with remote eventsDeveloped Meetup Organizer Kit for Toolkit & Templates folder in Community PortalPlan, order, setup, host in house meetups adapting to last minute changesEnterprise Customer Onboarding Support:Communicate with Enterprise Sales team and customers to setup admins and manage learners Identify and experiment with process improvements updating documentation and communicating process to rest of teamSPCT Program Support:Transfer of legacy SPCT data into Salesforce to enable automation and process improvementsBuild customer relationships, regularly attending SPCT welcome dinner and other social eventsAssist in Reviewing SPCT Candidate Nomination packsConsistent and reliable support:Uploading and modifying rostersManaging profiles, registrations and waitlists in YM, Salesforce and Google SheetsEngage customers to provide knowledge, insight, communicating policies and limits.Manage Global SAFe Summit registrations in cVentDevOps Exam Developer

Denver

Providing outstanding customer service for Airbnb users while keeping up with frequent site changes. Onboarding new users, educating existing users, identifying solutions to optimize customer success.Troubleshooting technical issues, creating ticket escalations, documenting bugs.Promoted to Trip Experience Team to resolve higher priority “on trip” conflicts, taking escalations along with other account issues and requests.

Boulder

Developed multiple iterations of company website, built custom administrative tools for clients, maintained and improved enterprise level intranet portal.Mentored newer apprentices on testing and development best practices.Collaborated on multiple projects simultaneously and quickly adapted to changes.Learned new CMS’s, programming languages, and frameworks at a rapid pace.Participated in meetings with project teams and client teams utilizing Agile methodologies.Tested sites across different browsers, created detailed tickets for bugs in ticketing system.C#, SQL, ASP.NET MVC, Javascript, HTML5, CSS3, Angular, jQuery, Kentico 9, Git, Jira

Greater Denver Area

Geocodi​ng Project - Developed front end while collaborating with designer to improve user experience.Keto Hero - Lead demos, pitches, user interviews, partner outreach and prototype development.Code for Denver S​ite Redesign - Gathered user feedback, designed and developed architecture.

Boulder, Co

Healthy Eating Education Ambassador, Team Trainer, Leader Without a Title.Process facilitation, recipe research, creation, modification, presentation, demonstration. Consumer education, research and interaction. Telling the story of food.Nutritious and delicious food hacker with a passion for the process. Kale Yeah!

Greater Denver Area

Thrived in fast paced work environment with quick decision making.

Greater Denver Area

Identity Design, Collateral Design, Promotional Materials, Annual Reports, Graphic Standards

Full Stack Web Development

6 month immersive program MEAN Stack and more!

Weblab Certificate Fall 2014, Front End Development

Javascript, jQuery, HTML, CSS, UI Design, UX Design

Bachelor Of Arts (Ba), Graphic Design

Activities and Societies: Alpha Beta Kappa Member, Deans List of Academic ExcellenceBest Corporate Identity Design: Student Show Gold Peak.