Ryan Bird Email & Phone Number

Denver, Colorado, United States

Boulder, Colorado, United States

Data Analytics:-Streamlined data architecture in collaboration with contractors and internal stakeholders, enabling self-service data marts for key segments to support data-driven decisions.-Established and executed UAT processes for various dashboards to validate accuracy, alignment with requirements, and readiness for deployment. Created processes for.

-Utilized Qualtrics NPS system to identify leading indicators, maintained a 100% follow-up rate for NPS detractors, and experimented with methods to increase response rates.-Executed targeted appreciation campaigns with redemption rates of 40% for partners and 30% for enterprises, driving customer loyalty.-Operationalized and updated customer and partner.

-Conducted 1:Many customer demos and associated marketing with 3x increase in registrations -Streamlined partner compliance process with data gathering and enforcement-Hackathon Customer's Choice Award for Moments of Delight campaign-Created Measure & Grow Pendo campaign achieving 68% greater conversion than control group-Designed & implemented.

-Provided support & logistics for SAI delivered classes, immersion weeks, co-marks and global summits-Researched and implemented a variety of technologies for adaptation to virtual environments-Collaborated on crafting quickstart guides for newly developed product offerings-Assisted with customer empathy interviews to inform product development

Boulder, CO

Meetup Coordinator for global Meetup program:Meetup Kit production and global distributionMaintain SAI Meetup Calendar in coordination with organizersCollaborate with local meetup groups, event managers, and speakers to plan logistics for Meetups in sync with remote eventsDeveloped Meetup Organizer Kit for Toolkit & Templates folder in Community.

Denver

Providing outstanding customer service for Airbnb users while keeping up with frequent site changes. Onboarding new users, educating existing users, identifying solutions to optimize customer success.Troubleshooting technical issues, creating ticket escalations, documenting bugs.Promoted to Trip Experience Team to resolve higher priority “on trip”.

Boulder

Developed multiple iterations of company website, built custom administrative tools for clients, maintained and improved enterprise level intranet portal.Mentored newer apprentices on testing and development best practices.Collaborated on multiple projects simultaneously and quickly adapted to changes.Learned new CMS’s, programming languages, and.

Greater Denver Area

Geocodi​ng Project - Developed front end while collaborating with designer to improve user experience.Keto Hero - Lead demos, pitches, user interviews, partner outreach and prototype development.Code for Denver S​ite Redesign - Gathered user feedback, designed and developed architecture.

Boulder, CO

Healthy Eating Education Ambassador, Team Trainer, Leader Without a Title.Process facilitation, recipe research, creation, modification, presentation, demonstration. Consumer education, research and interaction. Telling the story of food.Nutritious and delicious food hacker with a passion for the process. Kale Yeah!

Greater Denver Area

Thrived in fast paced work environment with quick decision making.

Greater Denver Area

Identity Design, Collateral Design, Promotional Materials, Annual Reports, Graphic Standards

Full Stack Web Development

6 month immersive program MEAN Stack and more!

Weblab Certificate Fall 2014, Front End Development

Javascript, jQuery, HTML, CSS, UI Design, UX Design

Bachelor Of Arts (Ba), Graphic Design

Activities and Societies: Alpha Beta Kappa Member, Deans List of Academic ExcellenceBest Corporate Identity Design: Student Show Gold Peak.