Ryan Hunter Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

Tampa/St. Petersburg, Florida Area

-Handle IPS alerts by researching the rule and providing a remediation strategy.-Audit software installations on the network for license compliance.-Utilize industry standard vulnerability scanners to audit public facing servers for PCI compliance.-Integrate information security systems with Splunk, as well as write scripts to interact with the data.-Use Metasploit framework to do proof-of-concept examples of newly released exploits/vulnerabilities.

-Responsible for maintaining/implementing all telephony systems including Asterisk systems, Vicidial autodialer, custom-built autodialer, faxserver, Cisco voice routers, DS3/PRI/B1 lines, Polycom desk phones, Counterpath Bria 3 softphones.-Ensure telephony systems contain high availability technologies. Technologies currently in use: Ldirectord, DRBD, HA, Heartbeat, rsync, MySQL master-slave replication, and virtualization by Microsoft Hyper-V and Citrix Xenserver.-Troubleshoot various telephony related issues throughout the infrastructure: tracing analog lines using toner, capturing network packets on multiple operating systems using Wireshark and tcpdump, utilizing the asterisk console and log files, determine MySQL database performance using mtop.

Brandon, Florida

-Maintain Linux, Linux-based, and Windows systems on the intranet.-Implement new virtual and physical Linux systems into the network.-Integrate new and current Linux systems with Windows Active Directory.-Responsible for maintaining the Asterisk PBX phone system and auto-dialers.-Build/re-build/maintain/migrate MySQL databases and replication.-Created a system (using Perl scripts) that call several MSSQL stored-procedures to get a list of leads to be dialed, dial those leads, and connect to an XMPP (openfire) instant messaging server to relay the lead's information to the agent's softphone that answered the call from the queue.-Upgraded the old ViciDial auto-dialer for the sales floor. This included taking the old MySQL database and upgrading it to the newer standard, and then installing the new cluster of dialers and web-servers for production use.-Install, configure, and maintain Xenserver 5 virtualization hosts, as well as guests running in both HVM and PV modes.-Time Verifier script: wrote a perl script to SSH to each Linux server and get the date and time used to verify that the time has been successfully changed on each Linux server.-Active Directory Forest Trust: worked with an affiliate school to create a Forest -Trust between our two organizations in Active Directory. In order for this to work, I created a RRAS site-to-site L2TP VPN for our organizations.-Squid caching and proxy server: implemented a caching proxy at the edge of the network in order to speed up page loading times and save Internet bandwidth.-Single Sing-On solution for Wordpress: Integrated Apache with Active Directory to authenticate employees to the web-server. Then wrote a Wordpress plug-in to log the user into Wordpress automatically based on those credentials (and to also keep them away from the Wordpress administration page).

Brandon, Fl

-Receive incoming phone calls from customers and resolve technical issues over the phone.-Help customers with technical issues via live text chat and through email.-Follow up with customers if technical issues go to developers.-Perform Quality Assurance tasks on company software, lecture videos, and websites.-Finalize CPE course builds by consolidating HTML code and inserting images.

Tampa/St. Petersburg, Florida Area

-Receiving shipment into inventory.-Auditing 10% of shipment for verification.-Processing and preparing product for sales floor.-Oversee partial inventories and audit full-store inventories.

Tampa/St. Petersburg, Florida Area

-Responsible for manager-level customer service.-Leading a team of associates to finish projects in a timely manner.-Letting associates in and out of the store each morning/evening.-Handling large sums of money at the end of the day and dropping deposit bags.