Ryan Blake Email & Phone Number

Schaumburg, Illinois, United States

• Facilitated cross functional meetings with teams spread across the world and acted as a point of contact for the Product Orderability team.
• Responsible for ensuring the Product Orderability team maintained timeline commitments for new enhancements and defect corrections.
• Implemented reporting to improve defect cycle times.
• Maintained reporting and metrics to evaluate team production.
• Created Jira dashboards to monitor team production.

Chicago, IL

• Created a new Operational Readiness checklist to help streamline and reduce the ramp-up time from award of business into production.
• Provided read outs to C-Level team.
• Facilitated collaboration with a large group of stakeholders ranging from production team to C-level.
• Assisted with pricing for proposals across multiple areas of the business.

Chicago, IL

• Lead a team of 12 supporting a national customer quality assurance program.
• Implemented a new scheduling process that reduced cancellations from 50% cancellation rate to 10%.
• Increased customer acceptance from 84% to 91% improving customer ranking from 8th to 4th.
• Developed and drove team to continually achieve and exceed customer and company Key Performance Indicators.
• Acted as single point of contact for updating and issue resolution for national customer with regard to… Show more
• Acted as single point of contact for updating and issue resolution for national customer with regard to company’s quality assurance.

Chicago, IL

• Quality checked all documents and photos received from General Contractors to ensure accuracy regarding the work performed on each job site.
• Maintained an open line of communication with General Contractors to ensure all appropriate documentation is received for each job site.
• Performed material and financial true-ups to ensure overall financial accuracy on each site.
• Updated Orders of Magnitude with any labor and material changes.
• Submitted completed, close out packages… Show more
• Submitted completed, close out packages to AT&T for approval.

Chicago, IL

• Ran weekly deployment meetings to track site progress with each team member.
• Sat in on weekly deployment meetings with customer market managers to address site progress and any issues that may arise.
• Assisted team members with ordering Architecture and Engineering drawings, Zoning and Permitting applications as well as any other complications with their sites.
• Acted as a training liaison between the Team Lead and team members.

Chicago, IL

• Performed soft audits (lease/amendments review, leverage Z&P Analysis, file audit).
• Prepared and submitted landlord notice and consent letters as well as lease amendments.
• Negotiated with landlords to obtain an outcome that is in the client’s best interest from a financial and legal standpoint.
• Collected any necessary due diligence from site or property owners and confirmed leasing, zoning, permitting, and environmental compliance.
• Supported Architectural and Engineering… Show more
• Supported Architectural and Engineering Lead for obtaining, reviewing/approving A&E deliverables from vendors as needed.

• Managed Short-Term Disability and Family Medical Leave Act (FMLA) claims for multiple large national accounts.
• Maintained a high level of productivity with a minimal error rate.
• Explained short term disability insurance policy and plan language to claimants and customers.
• Managed high volume of calls from claimants, customers, and health care providers.
• Contacted health care providers and analyzed medical data to determine validity of claims and make financial… Show more
• Contacted health care providers and analyzed medical data to determine validity of claims and make financial decisions.

• Managed Short Term Disability, Family Medical Leave Act (FMLA) and personal leave of absence claims for a national customer.
• Explained short term disability insurance policy and plan language to customers.
• Contacted health care providers and analyzed medical data to determine validity of claims and made financial decisions.

Bachelor Of Arts (Ba), Film And Video

Associate Of Arts (Aa)