Ryan Castaldi Email & Phone Number

Quincy, Massachusetts, United States

ServiceNow project manager

Boston, Massachusetts

Greater Boston Area

Plat4mation is a boutique ServiceNow partner dedicated to delivering world class ServiceNow products and services. We provide a combination of strategic, functional and technical expertise, motivation and flexibility and are driven to provide maximum value and customer satisfaction. We assist clients all over the world to unleash the potential of.

Greater Boston Area

Facilitated root cause analysis and remediation of the most impactful problems to the corporation with coordination between technical disciplines, managed service providers, and vendors across all IT systems. Partnered with service owners and technical stakeholders to continually improve the service availability and enhance service offerings. Designed and.

United States

Managed Global Technical Operation staff responsible for Incident, Problem, and Change management in support of all network platforms (voice, data, wireless and security) across the corporation globally. Enhanced procedures for network security incidents, reducing the time from alert to remediation by 20%. Implemented policy for quickly restoring.

Monitored and supported enterprise level open systems environment from production to development. Supported servers running a variety of operating systems including Microsoft Windows Server 2000, 2003, and 2008, Sun Solaris, AIX, and multiple releases of Linux. Worked with multiple vendors supporting hardware and software; including Dell, HP, IBM, Sun.

Quincy, MA

Monitored and supported open systems environment, coordinating with internal support teams and external vendors to ensure availability of systems.  Consolidated tribal knowledge into well documented procedures for managing the multiple technology platforms used for consolidated and high availability cluster server environments (Windows clustering, Veritas.

Greater Boston Area

Provided remote support to a diverse global pool of end-users; including password resets, LAN account modifications, software installation/troubleshooting (PC and mobile devices), and incident escalation. Nominated for an ‘Excellence in Action’ award for preventing significant business impact by identifying an issue with an overnight desktop patch that.

Servicing and selling computers, peripherals, and components for residential and small business clients. Assembling new computer systems, installing operating systems, and configuring software to user standards. Provided basic computer training to both home and office users. Extensive experience at troubleshooting hardware and software issues, including.