Ryan Duffy Email & Phone Number

United States

United States

As a Zelis Enterprise Enablement team member, I work closely with business units to scale existing technologies and workflows into company-wide reusable assets while curating a backlog of features to help our teams modernize the healthcare payment experience for all

Rochester, New York, United States

Producer and cohost of the Let’s Go Duffalo podcast, a show dedicated to the lives and culture of Buffalo Bills fans. In this role, I act as a cohost of a weekly 1hr show, produce and create show segments, edit clips for content, and promote show material on social media platforms.

• As the leader responsible for guiding a dynamic team of Product Managers, I played a pivotal role in shaping the strategic direction of our cutting-edge SaaS AdTech product at Sightly, my key responsibilities.
• Responsible for shaping the strategic direction of our cutting-edge SaaS AdTech product Brand Mentality
• Led the company’s strategic leadership, Stakeholder engagement and negotiation, and developed a user-centric approach to creating client-facing features.
• Instilled a standard of operational excellence and empowered my team of 4 Product Managers by providing mentorship and career development.
• Combined strategic vision with hands-on leadership, resulting in tangible achievements that contributed to the company's overall success.- Increased engineering output by 15% by setting a standard acceptance criteria.

Rochester, New York, United States

• In my capacity as a hands-on leader, I had the distinct privilege of spearheading the development endeavors for our company's mobile and internal applications. I was entrusted with the crucial task of prioritizing.
• Led the development endeavors for our company's mobile and internal applications.
• Responsible for prioritizing feature development to ensure alignment with the overarching company strategy and client needs.
• Worked collaboratively with my development team of 3 as a servant leader to facilitate their success.
• Measured features and release success against individually set and organizational goals.- Increased Monthly Active Users by 150% over a 12-month period.- Managed the migration of company’s internal applications to a.

Rochester, New York Area

• In my role as a dedicated manager, I assumed responsibility for the comprehensive management, performance optimization, and rigorous adherence to Key Performance Indicators (KPIs) of a team of up to 12 support.
• Created the process, structure, and best practices of a new support team after Datto’s acquisition of Open Mesh
• Responsible for the comprehensive management, performance optimization, and adherence to KPIs for a team of 12 support technicians.
• Managed, coached, and guided the support representatives under my purview.
• Worked directly with partner clients to personally handle escalated issues and build relationships for long-term success.
• Deciphered trends in reported issues from our valued partners, allowing me to proactively address and resolve emerging challenges. - Reduced average life of trouble tickets for Datto Networking by 58% in 2017-2018.

Rochester, New York

Rochester, New York Area

Rochester, New York Area

Victor, NY

Rochester, New York Area

Bachelor Of Science - Bs, Business Administration And Management, General

Finishing bachelor’s degree while working and parenting!

Education record

Associate'S Degree, Business Administration And Management, General