-Performs initial root cause analysis of autonomy performance anomalies across test modalities including public roads, closed courses, and simulation-Develops broad understanding of each component of the software stack to recognize expected behaviors and regressions-Creates on-demand data analysis and performance analysis reports as needed to support senior leadership decisions and satisfy regulatory requirements-Drive the issue identification, analysis/introspection, mitigation, and reporting lifecycle.

-Supervises team of 11 associates and owns their training, professional development, and performance management to deliver remote troubleshooting, remote guidance, customer support, and vehicle map management services-Mission Control team supports and enables autonomous testing and commercial pilot programs across six cities in the United States, and one city in Europe.-Responsible for team leadership in operating safely, ethically, and with humility as described in Argo’s mission and values and led workshops, coaching sessions, and audits to support.-Led Amazon Connect business telephony buildout for Argo Rider Support Center-Project manager for an agile, cross-functional team to rapidly develop customer service processes and tooling in support of December 2021 commercial launch.

Managed day to day operations for rapidly growing operations team through the COVID-19 pandemic. Led multiple pilot programs and new service offerings including mobile school bus stop feeding programs, home deliveries and drive thru food distributions

-Product owner for SaaS data reporting product to all city partners, retailers, and funders. -Discovers, designs, and implements key performance indicators; tracks and analyzes program performance data to identify trends, and improve processes and outcomes. -Partner with development team to shape and define product roadmap -Owns all data analysis and reporting for food recovery operations, development, and special programs departments. -Provide business process analysis for decision support to CEO and department leaders. -Designed and led implementation of comprehensive real-time dashboard for large regional grocery store chain to monitor and manage their food donation programs.

-Cross-trained in Box Office and Front of House Operations-Process single ticket sales, subscription orders, and exchanges using ticketing software-Updates and ensures accuracy of patron and donor Tessitura database-Answer questions and provide patrons with information about City Theatre and its events-Assist Box Office, Marketing, and Development managers with a wide range of special projects, including research, data analysis, and clerical work-Directs and oversees the ushers and is responsible for patron safety and satisfaction before, during, and after performances.

As a Postmates Community Manager, I am responsible for training couriers, ensuring quality, representing Postmates at events, and building a sense of community within our rapidly growing fleet of couriers.-Presents the Postmates service to courier applicants-Runs training workshops to improve and maintain fleet quality-Responds to courier concerns in-person-Manages email communications with Postmates-Plans and runs social events to build a tight-knit Postmates community-Facilitates in-market promotions and street-team activities, and represents Postmates at events-Identifies specific challenges for fleet growth and retention in my market and propose solutions-Analyze ratings, feedback, and other metrics to improve fleet quality

Drive growth of the Scouting movement within an expansive, diverse territory. Lead a team of volunteers and professionals to extend the reach of Scouting to new families and communities, provide exciting program opportunities for youth members, and raise the necessary funds to continue into the future. Duties include management, recruitment, fundraising, and customer service.

Responsible for the administration and enforcement of the policies and program of the Boy Scouts of America to over 90 units, 2500 youth and 1300 adult volunteers in the Frontier, Mingo Trails, and General Greene Districts. Duties include management, recruitment, fundraising, and customer service.