Ryan Changes Email & Phone Number

Alexandria, Va, Us

San Francisco, California, Us

Menlo Park, Ca, Us

-Staffed and managed a high-performing, distributed team of analysts and program managers through daily mentorship and career development, while enabling high impact work that leveraged datasets to land projects across regulatory compliance, business intelligence, and scaling proactive harm prevention in areas such as misinformation, hate speech, extremism, and child safety-Drove implementation of Agile methodology and acted as Product Owner while launching a net-new prioritization process, which enabled improved prioritization, team resource allocation, and execution against key results for 20 partner teams-Developed and lead the team’s roadmapping and planning efforts across reporting and backend infrastructure workstreams, identifying 50+ individual and team goals with key results focused on data quality, regulatory compliance, reporting standards, and better engineering efforts-Built relationships and acted as the Analytics business partner to cross-functional teams across operations, data science, engineering, and product to influence procedural and product improvements-Facilitated the building of central organizational infrastructure, scalable tooling, dashboards, and deep-dive analyses which enabled business decisions, trade offs, and standardized reporting cadences for Community Operations-Assumed Executive Sponsorship roles for multiple team-wide initiatives and projects, including internal Allyship & Belonging efforts and revamping team hiring/interviewing practices-Averaged 98% out of 100% on bi-annual Manager Behavior Team Surveys, which polls direct reports on a manager’s ability to communicate effectively, build trust, influence both tactical and strategic work, while also supporting career growth opportunities

-Redesigned, managed, and presented the weekly Community Operations Business Review, which highlights relevant KPIs and uses quantitative approaches to deliver insights to senior leadership which helps inform and influence business decisions for a ~$1 billion organizational budget-Acted as Reporting Pillar Captain and program managed roadmap and planning sessions for both the team’s Reporting Pillar and CO Business Review H1/H2 2021 roadmaps, ensuring team’s alignment on highest impact work and key deliverables across multiple workflows-Leveraged SQL skills and data warehousing solutions to create dashboards and other data tools to highlight user behavior, demographics, and operational performance for use by cross-functional partners, such as policy makers, content strategists, and product teams to assist with proactive abuse detection and identifying opportunities for increased efficiencies-Created Jupyter notebooks by utilizing knowledge of Python that automated report creation, allowing high-severity abuse investigations and proactive abuse detection to scale with 25%-60% time savings for high priority escalations to law enforcement

-Leveraged open business questions and derived deep, actionable insights through data mining of large, complex datasets, and utilizing advanced knowledge of SQL-Implemented and automated logistic regressions in R and assessed predictability to discover identifying features of child predators by country, resulting in 175% more disables of abusive profiles-Responsible for weekly, monthly, and quarterly reporting updates on KPIs for multiple high-severity harm types which enabled decision making, content review resourcing, and policy changes based on trends and insights-Served as Senior On-Call POC during high-priority incidents spanning across child safety, self-harm, and extremism related escalations to law enforcement partners and NCMEC

Paris, Paris, Fr

-Manage all communications on popular community sites and co-manage Facebook, Twitter, and Google+-Helped increase Facebook likes by 151,000 and Twitter followers by 70,000-Created and manage the Gameloft Streaming Initiative on Twitch; 12,000 Followers and 1,500,000 views-Created and manage Gameloft Confidential which helps content creators create high-quality video content by improving access to information-Created and manage the Gameloft Insider program which consists of 10 top-tier content creators who function as Brand Ambassadors to the Gameloft community-Point of contact for all live-streaming projects and local video content initiatives-Content Creator with a focus on video projects which contribute over 100,000 video views a month-Establish and maintain relationships with Gameloft community members and players-Work with Customer Support team members to deliver one-on-one assistance to Gameloft players-Assist with creation and posting of content on Gameloft social networks, blogs, and other advertising platforms-Act as the bridge from players to developers, ensuring feedback is effectively internalized

Manassas, Virginia, Us

• Managed a classroom of 25-35 middle school students• Executed lessons plans and also developed additionalplans when needed• Responsible for classroom records• Covered all core academic and elective courses

• Analyzed current marketing trends and created a growthplan to better suit the company's objectives• Researched, developed and implemented a Social Mediaplan to stimulate website growth on a weekly basis• Documented website analytics; such as unique visitors,peak hours and user activity• Compiled weekly reports documenting increasing websiteawareness• Created and managed on a daily basis all Social Mediaoutlets• Point of contact for all online marketing tasks and projects• Facebook page exposure increased by 682% duringinternship

• Analyzed Congressional Staff requests on a daily basisand determined how to best address their needs• Co-created and maintained an electronic database forrecording all correspondence sent from Congressionaloffices to Customs and Border Protection• Attended Congressional hearings relevant to Customs andBorder Protection• Analyzed Congressional hearing notes and created AfterAction Reports• Planned trips to Dulles International Airport forCongressional staff to demonstrate how agencyprocedures are carried out

I helped prepare and maintain schools during the summer before students returned in the fall. Grounds maintenance, cleaning, waxing floors, general repairs and a variety of other general improvements.

Bachelor Of Science (Bs), Marketing

Advanced Diploma