Ryan Donohue Email & Phone Number

Brentwood, Tennessee, United States

Lakeland, Florida, United States

The front desk is often the first point of contact for guests at a Hampton Inn & Suites, and the responsibilities of the front desk staff are critical to ensuring a positive guest experience. Some of the key responsibilities of the front desk staff at a Hampton Inn & Suites include:Greeting guests: Front desk staff are responsible for greeting guests as they arrive, making them feel welcome, and providing any necessary information about the hotel, including check-in and check-out procedures.Checking guests in and out: Front desk staff are responsible for processing guest reservations, verifying guest information, assigning rooms, and ensuring that guests are checked in and out in a timely and efficient manner.Answering questions: Front desk staff are responsible for answering guest questions and providing information about the hotel, local area, and nearby attractions. They should be knowledgeable about the hotel's amenities and services, as well as local restaurants, entertainment, and transportation options.Handling guest complaints: Front desk staff are responsible for addressing any guest complaints or concerns, and ensuring that any issues are resolved in a timely and satisfactory manner.Processing payments: Front desk staff are responsible for processing guest payments, including room charges, incidental expenses, and any other fees or charges associated with the guest's stay.Maintaining records: Front desk staff are responsible for maintaining accurate records of guest reservations, room assignments, and other relevant information.Scheduling front desk staff: I would create each week's work schedule for our front desk.

Lakeland, Florida, United States

Prepared breakfast buffet spread with anticipation based on occupancy and teams in house. Maintain friendly relations with guest, communicate any issues to management.