Ryan Lynch Email & Phone Number

Austin, TX, US

Atlanta, Georgia, US

Austin, Texas, US

- Led all post-sales customer success functions, including implementation, support, and renewals. - Established efficient customer onboarding processes, leading to faster time-to-value and increased revenue realization (usage-based revenue model)- Developed customer success strategies, marketing initiatives, and training programs- Collaborated with Sales.

Carpinteria, CA, US

Expanding Procore's world-class Customer Support around the world

Carpinteria, CA, US

• Recruit, develop, mentor, and inspire our international CS team members andadvocates to deliver an exceptional customer experience for Procore’s clientsin international offices
• Work in close collaboration with Customer Success leadership and the Head ofInternational Strategy on global expansion strategy and planning, taking intoconsideration Procore’s current state and future vision
• Support GTM execution plans for new markets, ensuring that activities are wellcommunicated, on-time, and on budget
• Create frameworks for managing existing markets; ensuring growth and ongoingsuccess through replicable and scalable processes

Carpinteria, CA, US

Led a world-class team of Implementation Managers and Customer Success Managers in our Toronto and Vancouver offices. Together we drive Customer Success outcomes (implementation duration, retention, CSAT) by optimizing the customer lifecycle and providing value to our customers in the Canadian market.

Carpinteria, CA, US

• Work in close collaboration with Customer Success leadership and the Head of International Strategy on Procore's global expansion strategy and planning, taking into consideration Procore’s current state and future vision
• Recruit, develop, mentor, and inspire our international CS team members and advocates to deliver an exceptional customer experience for Procore’s clients in international markets
• Ensure an efficient initial onboarding and continuous education process for our international Customer Success teams.
• Assist with various cross-departmental projects and initiatives (i.e. office moves, company expansion projects, security and compliance initiative, service partner training, etc.)
• Create and implement communication plans for key priority projects throughout the year that align with communication strategy and roadmap
• Support GTM execution plans for new markets, ensuring that activities are well communicated, on-time, and on budget

Carpinteria, CA, US

• Hired and lead Procore's first International Support Team in Procore's Sydney office
• Worked with our Customer Success, Sales & Marketing Teams to help open Procore's first international office in Sydney, Australia
• Team Lead for 15 individuals across our Carpinteria, CA and Portland, OR offices
• Generate team schedule including deep dives, training, team meetings, and personaldevelopment times
• Coordinate coverage for live chat, phone, and email support by working with fellow TeamLeads in our Minnesota and Austin offices
• Generate reports on ticketing data in order to analyze trends and create projections foruse in hiring and scheduling purposes

Carpinteria, CA, US

Procore is a cloudbased construction management software application built for the construction industry professional, striving to make project management effortless, one task at a time. With Procore’s easy-to-use and collaborative software, users can manage their projects at anytime, from anywhere, with any Internet-connected device. Since their founding.