Ryan Littlefield Email & Phone Number

Albany, NY, US

Albany, New York, United States

Albany, NY

-Worked with internal software delivery team using Agile/Scrum methodologies to gather client requirements, enforce Accela best practices, and implement Accela Automation products for clients.-Managed a client subcontract spanning 45+ record types which completed successfully and led to a subcontract renewal for Phase II.-Participated and documented.

Albany, NY

• Managed challenging client accounts for multiple universities and research foundations, resulting in improved client relationships and increased revenue.
• Triaged and vetted client-reported issues, with highly-detailed written and verbal documentation, improving resolution times and successful close rates.
• Thoroughly performed quality assurance on builds prior to release, preventing costly issues in client production environments.
• Directed and outlined client software upgrade timelines while negotiating hardware and software specifications, and necessary bug fixes for the specified version.
• Investigated more in-depth client issues using SQL queries and ad hoc testing in order to provide specific information to Development teams.
• Compliance with HIPAA and other equivalent international confidentiality requirements.

Albany, New York Area

Physically and digitally monitor on-site data center, housing much of the OmniX platform’s hardware and serversPromptly notify teams of impending and current issues with platform’s back-end architecture Initiate off-hours contact with support teams in order to quickly and efficiently resolve potential client-facing conflictsManage and overlook.