Ryan Finke Email & Phone Number

Belleville, Il, Us

Alpharetta, Georgia, United States

• Deploy, create and administer VPN accounts through Cisco AnyConnect, NordLayer, Calyptix & SoftEther clients.• Remediated a ransomware attack by deploying Huntress to endpoints whilst analyzing Cisco Meraki log information & coordinating with secret service• Proactively managed & monitored security threats such as mass email deletions & unusual sign-in attempts, as well as promoting end-user awareness on best security practices such as complex, long passwords & identifying phishing emails• Deployed PowerShell & batch scripts to increase efficiency in workflow & end-user systems, whilst mastering the command line interface to troubleshoot internet connectivity & local account issues• Maintained a 75%+ utilization rate throughout employment, tracking time using ConnectWise & Autotask ticketing systems, while ensuring tickets were resolved within SLAs • Coordinate with 3rd Party Vendors whilst troubleshooting apps such as SRS EHR, Quickbooks, Sage Accounting, Caterease, Hawksoft, Parallels, AMS360, and more• Administer Sharepoint permissions, onboarding and offboarding users in Active Directory and M365 Admin, and co-coordinated & executed 100+ devices to Intune from an on-premise domain • Performed hardware repairs and maintenance, such as migrating operating systems from HDDs to SSDs, RAM upgrades, & configuring Windows security settings• Connected computers to Ghost Solution Suite to image using PXE & TFTP over port 69 to add devices to a domain.

United States

• Delivered pizza, drinks and desserts to hungry customers in a timely fashion• Cut pizzas as they came out of the oven• Made pizzas on the makeline• Helped sweep, mop, fold boxes, do dishes, and clean the store at close• Kept a friendly attitude while dealing with unsatisfied customers

Associate'S Degree, Computer Science

Bachelor'S Degree, Broadcast Journalism & Sports Media

Activities and Societies: Phi Kappa Tau (disaffiliated), Chess Club, Literature Club

High School Diploma