Ryan Hampton, Mba Email & Phone Number

Auburn, Al, Us

-Relocated to Rochester, NY for permanent on-site management in September 2022-Quickly staffed from ~4 returning ambassadors to ~35 in a matter of weeks-Responsibilities include but are not limited to staffing, goal setting, hours planning, supplemental training, shift setup and management, coaching and development, employee accountability, and fostering a healthy client-vendor partnership

-Provided remote and on-site management and/or calling assistance to the engagement centers for: University of Florida, University at Buffalo, Rice University, Central Michigan University, and others.-Assisted client success director with segmentation plans, text load, and other client-specific tasks

Opelika, Al

-Piloted new programs in November 2018 and July 2021-Programs include partnerships with one of the largest telecommunication firms in the US and one of the largest hotel/hospitality firms in the US -Drive team's performance for KPI sales and quality metrics set by client as well as internal productivity metrics (attrition, absenteeism, shrink, etc.)-Lead teams that frequently eclipse half a million dollars in client-driven revenue monthly-Conduct interviews and make hiring and promoting decisions -Responsible for employee counseling and separation, when necessary-Assist employees with technical troubleshooting in conjunction with IT support-Calibrate with client leaders to improve performance and efficiency -Mange operational duties such as scheduling & staffing and compliance -Approve and adjust employees' time punches, reconcile lost time, and approve time off

Auburn, Alabama

-Supervisor on a $1 million+ annual project-Personally raised over $65,000 for Auburn University-Help strategically manage calling pools -Coached student callers -Worked alongside Program Manager, Director of Annual Giving, and others to improve project's success-Also worked with Tigers Unlimited Foundation through Auburn University to provide the best game-day atmosphere for athletics scholarship donors.

Birmingham, Al

-Sold more than $1 million of annual insurance premium-Assisted agents with Insurance & Financial Reviews -Generate sales leads through online programs and referrals -Marketing & customer service

Auburn, Alabama Area

-Conducted intensive research into history of US business cycles-Wrote paper based on research

Birmingham, Alabama Area

-Audit inventories and report discrepancies -Worked alongside loss prevention team to ensure inventory integrity-Weekly ad set & unloading of inventory

Birmingham, Alabama

-Studio engineer in WVSU radio booth during athletic broadcast events-Co-broadcasted some university softball and baseball games -Compiled statistical sports information for university's SID-Game-day video services -Ticket sales and marketing-Worked alongside Samford University's primary play-by-play announcer, SID, and associate AD

Samford University, Al

-Created informational "how-to" video for PARCA's website with voice-over narrative -Conducted telephone surveys for research

Parkway East

-Earned Chick fil A Leadership Scholarship Award-Front counter and drive-thru service-Kitchen duties -Frequent closer

Master Of Business Administration - Mba, Business

Bachelor’S Degree, Economics/Actuarial Science

Activities and Societies: Auburn University Alumni Call Center, Tigers Unlimited Student Worker-BS in Economics -Took several classes.

Bachelor Of Arts (Ba), Communication Studies

Activities and Societies: Student Worker, Samford Crimson, ROTC-BA in Communication Studies -Minor in Economics -Most Improved Writer.