Ryan Mark Email & Phone Number

Manage and analyze databases, spreadsheets, statistical software, query design, report design, presentation platforms and ad hoc reports.Develop, manage and deliver custom reporting packages for internal and/or external clients.Support sales staff by leveraging complex information into organized, illustrative presentation formats to influence.

Albany, NY

• Handles claim adjustment requests directly from provider correspondence as well as other internal departments.
• Researches and reviews every adjustment to ensure its overall accuracy.
• Maintains precise quality and production standards in the process of completing adjustments.
• Makes outreach calls as well as creates and sends correspondences to providers informing them of status of claims.

Albany, NY

• Checked client eligibility information and reviewed pended claims in accordance with established standards.
• Interfaced with different departments to adjudicate complex claims that required further information.
• Maintained accurate standards and proficiency in adjudicating claims.
• Worked on projects to better improve the efficiency on how claims are handled and processed.
• Served as a mentor to new adjudicators, helped to familiarize them with all aspects of adjudicating claims.

• Processed transactions for business and personal customers.
• Provided information regarding bank services.
• Conducted internal audits, ensured comprehensive compliance with internal as well as stated mandated standards.
• Identified customers’ needs, and cross-sold products based on their banking relationship.
• Assisted in training new bank tellers, helped to familiarize them with day to day banking transactions.

Masters, Business Administration, 3.5

•Course Concentration: Marketing, Management, Advertising, Leadership, International Marketing, Human Resource Management, Business.

Bs, Marketing And Management

Volunteer for Junior Achievement, North East Parent and Child Association.