As a Technical Systems Engineer at Imagine Learning, I apply my skills and knowledge in integrations, technical support, and problem solving to deliver high-quality product implementation and customer service.With over six years of experience in the education & health technology industry, I have developed a strong understanding of the needs and challenges of various learning platforms and systems. I work closely with internal and external stakeholders to ensure seamless integration, rostering, and troubleshooting of Imagine Learning's products across different devices and networks. I also contribute to improving the documentation, SOP, and processes of the technical services team.