Service Desk Technician
CurrentBoard Managemento Address ad hoc client requests related to ticket handling promptly and effectively.Chat Managemento Address ad hoc client requests promptly and effectively.Call Managemento Ensure efficient handling of incoming calls and adherence to service level agreements.Ticket Managemento Review aging tickets daily and make decisions regarding escalation, closure, orreassignment as required.Task Management。 Ensure adherence to onboarding and offboarding processes for new and departing team members.