- Interacts directly with clients to troubleshoot issues and navigate Indeed platform.- Educated clients on Indeed products and services, including strategizing new advertising campaigns.- Efficiently answered and solved complex billing inquiries.- Consistently a high performing member of team; currently 1st in Q1 2020 (Customer service satisfaction metric) and 2nd highest in Q4 2019.- Adept at handling our most difficult customers, with a current 8-month streak of not having a client escalation to a supervisor.- Assisted onboarding new team members through one on one shadow sessions, outlining how to optimize day to day workflow, demonstrations on how to work with clients, and highlighting tips for success.- Volunteered and presented at public events for job seekers, which included sharing my experience as a jobseeker, giving tips for job seekers to improve their resume and interviewing skills, and tips on how to better use Indeed platform.- Current member of our Employee Engagement team, which puts on small events to boost employee morale and workplace involvement.- Current member of our Indeed Vision Ambassadors, which takes initiatives in getting our employees involved in executing our Scottsdale vision and also recognizes employees who go above and beyond.- Current Event Coordinator of a company inclusion group, All Generations Empowered, where I am tasked with organizing quarterly events and get-togethers.

- Regularly assisted with coordination, execution, and organization of events, including grand opening and events leading up to opening of UF Health Heart & Vascular Center in November 2017.- Worked closely with Director of Public Functions and Public Functions Manager in executing and coordinating their events, including donor luncheons, receptions, and campaign kickoffs.- Organized logistics for Public Functions team, including vendor outreach and location scouting.- Organized events and small donor meetings for assigned Development Officers.- Lead organizer in UF Health’s inaugural Cardiology Weekend, with 50+ guests and donors.- Co-lead organizer for UF College of Dentistry’s Dental Fall Weekend, a 2-day alumni reunion with 170+ guests and donors.- Customer facing experience, handling door to door & day of visit donor experiences- Supported development team to achieve quota; make lasting relationships with current donors.- Promoted event through cold-calling & cold-emailing, 50+ times a week prior to events that raise donations in the tens of thousands of dollars each.- Completed Business Communications certificate provided by University of Florida.

● Worked in-season for one of Carrabba’s top five highest selling stores in the nation (Miami Beach).

● Oversaw highest monthly jump in ESQI Service Score at Branch 41-DC in Group 41EE for January 2015.● Rated #4 for all Management Trainees for Sales in Group 41EE in March of 2015.● Completed comprehensive customer service and sales training.

● Made 20+ strategic calls and emails a week to current members and adding new members● Marketing through emails to promote attendance to events● Organizing database to move from paper to excel to membership database● Vital teammate in coordinating 200-member monthly and annual networking events.● Researched special projects, such as overhauling the online 1,200-member database system.

● Completed 8 weeks of customer service and sales training