Baja Brewing Company was founded in 2007 in San Jose del Cabo, Baja California Sur. First brewery in the state, we now have 3 brewpubs in the area and sell our bottled product throughout Mexico and in limited US markets. Cheers.

- lead a team of 10 global Cloud Architects serving as Mentor, reviewer, and business need approver for all engagements for both the VMware hybrid cloud and cross cloud implementations - Regular input to Research and Development, Product Management, Technical Marketing, and Operations on feature / function as well as supportability and implementation opportunities - Developed strong relationships with the field sales and partner channel to facilitate adoption and consumption- Critical in driving adoption and consumption of the service. Regular client meetings to ensure use case validation and value was achieved

Manager/Designer for development and implementation of VMware’s preemptive and proactive support product named Skyline.

Primarily focused as an advocate and liaison between support, engineering, partners and customers to ensure proper workflow to diffuse critical situations. - Help to prioritize efforts between support and engineering to advocate the customer’s needs while balancing internal capabilities and timelines. - Enforce process and follow through across all teams, while assisting in organic growth of the program through constant checks to ensure it was meeting the needs of its consumers. - Balance political, emotional, financial and technical pressures to ensured consistent follow through by all necessary parties to drive issues towards positive resolution. - Build relationships with cross functional teams for ease of collaboration. Demonstrated full situational ownership and drove necessary results while maintaining a positive relationship with all parties. - Part of a team managing a 24/7 alias to support internal executives, account teams, professional services, and field personnel in successfully supporting their customers.

Managed Enterprise Applications support. This organization supported the entire Management Suite for VMWare's customers. Included but not limited to VMware's analytics, configuration, cloud, networking security, and automation products. Enterprise Applications Portfolio:- vCM configuration management- vCD cloud director- vShield networking and security- vCAC / vSM cloud automation and service manager- vCOPs cloud operations - Chargeback capacity planning

 Triage and risk analysis of product defects / enhancement requests for patch and new feature prioritization.Sr. TSE supporting EMC's enterprise management products customers and Professional Services

• Provided world class customer support for all Configuresoft customers.• Evaluated and resolved hardware & software performance issues including hardware, storage and SQL tuning.• Provided technical support and coordination for escalations of customer issues.• Supported Microsoft Servers, IIS SQL Server including OS configurations, database administration and environmental troubleshooting.

- Solutions support and delivery of the legacy tax and logistics portfolio which included Taxware, and other proprietary applications- support and delivery of Agilent’s Restricted Parties List- Provided IT Technical Consulting to third party software providers on infrastructure capabilities and policies, such as mainframe requirements, O.S., and patch release information, and support coverage.- Provided IT Technical Consulting to internal business partners on issues pertaining to process efficiency, data management /flow efficiency, and infrastructure capabilities and policies.

- Technical lead and shift supervisor- Monitored and supported the Americas IT servers along with production processing on 300+HP3000, UNIX, DRP and NT Systems for internal customers and enterprise customers - Off-site disaster recovery storage coordinator- Maintained media filing system along with the database of datasets- Responsible for all production and disaster recovery servers daily backups- Maintained distribution of Microfiche to internal and government customers - Supported 90% of HP/Agilent internal enterprise, infrastructure and Human Resources applications - Responsible for treasury Electronic Data Interchange support including managing the creation and training of an overseas front line support team